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Oakland Co. SUPER!Center now offers innovative time-saving technology

MARCH 4, 2014Image: Our Customers are number 1

Don't want to wait in person? MI-TIME Line allows customers
to check in online, or by phone, to hold their place in line

PONTIAC – Customers of the Oakland County SUPER!Center now can schedule appointments and get in line from a home computer, with a phone call or via text message, Secretary of State Ruth Johnson announced today.

The office at 1608 N. Perry St. in Pontiac is the fourth in the state to offer the innovative customer-service technology. In the project, 10 of the busiest Secretary of State offices will feature the MI-TIME Line to reduce lines and give customers greater convenience.

Customers can use their mobile phone number to get in line online, by texting, calling ahead or by checking in at a kiosk in a branch. Customers who don't have a mobile phone can check-in at the kiosk and receive a paper ticket.

"MI-TIME Line revolutionizes the waiting experience for Secretary of State customers," Johnson said. "Get in line online and then do what you want to do. We'll contact you when it's almost your turn at the counter."

To get in line at the Oakland County SUPER!Center office from anywhere, customers may call 248-209-6999 or text "oaklandsos" to 248-929-0492.

The Capital Area SUPER!Center in Lansing, the Detroit New Center SUPER!Center, and the Flint Area SUPER!Center already offer the service, which has been well received by customers. An additional feature of the service is that it allows greater customer feedback.

MI-TIME Line will debut in the coming weeks in three other SUPER!Centers in Clinton Township, Grand Rapids and Livonia, plus offices in Southfield, Taylor and Troy.
The Secretary of State's website at www.michigan.gov/sos will have links to the participating offices and customers can also find participating offices on the Branch Office Locator by searching for "Get in Line Online" offices.

To offer this cutting-edge customer-service technology, the Secretary of State's Office partnered with United States-based QLess, whose line-management service has been successfully used by other driver and motor vehicle agencies, amusement parks, shopping malls, health care and educational facilities to reduce wait times.

"With QLess, Michigan residents can wait how and where they want when visiting Secretary of State offices, opening up lost time to address needs of their everyday life—from running errands to focusing more on a job," said QLess CEO and Founder Alex Bäcker. "We congratulate Michigan on its commitment to improving customer service by catering to its residents' mobile lifestyle. Since QLess first launched at the Flint and Lansing SUPER!Centers, we have freed numerous people from the stress of waiting in line, simplifying appointments right in the palm of their hands."

The new technology is the latest in Johnson's efforts to improve customer service. In 2011, she launched ExpressSOS.com to offer some of the department's most popular services online. As part of ExpressSOS.com, customers can use the special Print-and-Go service that allows customers to print off a proof of purchase for tabs to carry until their tabs arrive in the mail.

To find Secretary of State office locations and services, visit www.michigan.gov/sos. Sign up for the official Secretary of State Twitter feed at www.twitter.com/michsos and Facebook updates at www.facebook.com/michigansos. Online services are available at www.expresssos.com.

Customers also may call the Department of State Information Center to speak to a customer service representative at 888-SOS-MICH (767-6424).



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For media questions, please call Gisgie Dávila Gendreau at 517-373-2520




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