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Module 9
De-escalation - Conflict Resolution

This module empowers direct access staff with practical means of identifying the factors often contributing to conflict as well as four simple steps to effectively resolve conflicts with co-workers or competent clients.

Related Documents
> Module 9 Facilitator Guide - 545338 bytes PDF icon
> Module 9: De-escalation Conflict Resolution (Zip file) - 915859 bytes
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Related Content
 •  How to Use Training Materials PDF icon
 •  Module 1
Person-Centered Care
 •  Module 2
Identifying Potential Signs of Abuse & Neglect
 •  Module 3
Abuse and Neglect-Defining & Reporting
 •  Module 4
Stress Triggers and Trigger Busters-Life Influences
 •  Module 5
Stress Triggers and Trigger Busters-Job Challenges
 •  Module 6
Stress Triggers and Trigger Busters-Client Behaviors
 •  Module 7
Stress Trigger Signals
 •  Module 8
Active Listening
 •  Module 10
De-escalation - Client Behaviors
 •  Module 11
When Abuse Happens
 •  Module 12
Active Communication - Learning Circle

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