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Module 10
De-escalation - Client Behaviors

This module provides the direct access staff with an understanding of how clients with cognitive loss communicate. The module also includes effective communication strategies and practical steps to de-escalate a client with cognitive loss during a time of distress or agitation.

Related Documents
> De-escalation Client Behaviors (Zip file) - 478911 bytes
> Module 10 Facilitator Guide - 429961 bytes PDF icon
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Related Content
 •  How to Use Training Materials PDF icon
 •  Module 1
Person-Centered Care
 •  Module 2
Identifying Potential Signs of Abuse & Neglect
 •  Module 3
Abuse and Neglect-Defining & Reporting
 •  Module 4
Stress Triggers and Trigger Busters-Life Influences
 •  Module 5
Stress Triggers and Trigger Busters-Job Challenges
 •  Module 6
Stress Triggers and Trigger Busters-Client Behaviors
 •  Module 7
Stress Trigger Signals
 •  Module 8
Active Listening
 •  Module 9
De-escalation - Conflict Resolution
 •  Module 11
When Abuse Happens
 •  Module 12
Active Communication - Learning Circle

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