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Module 11
When Abuse Happens

This module addresses the responsibilities of direct access staff when abuse does occur. By incorporating information provided in previous modules such as identifying and reporting abuse, person-centered care, and active listening, participants walk through the step-by-step process of identyfying an abusive situation, responding to the client, and reporting the incident.

Related Documents
> Module 11 Facilitator Guide - 441778 bytes PDF icon
> Module 11: When Abuse Happens (Zip file) - 1621760 bytes
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Related Content
 •  How to Use Training Materials PDF icon
 •  Module 1
Person-Centered Care
 •  Module 2
Identifying Potential Signs of Abuse & Neglect
 •  Module 3
Abuse and Neglect-Defining & Reporting
 •  Module 4
Stress Triggers and Trigger Busters-Life Influences
 •  Module 5
Stress Triggers and Trigger Busters-Job Challenges
 •  Module 6
Stress Triggers and Trigger Busters-Client Behaviors
 •  Module 7
Stress Trigger Signals
 •  Module 8
Active Listening
 •  Module 9
De-escalation - Conflict Resolution
 •  Module 10
De-escalation - Client Behaviors
 •  Module 12
Active Communication - Learning Circle

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