The Michigan Public Service Commission (MPSC) today issued an order amending its standardized form (first adopted in 2007) for uniform video service local franchise agreements.  The changes address the dispute resolution process for customers, franchise entities, and providers. 

To assist customers, the MPSC also issued a consumer alert today on the dispute resolution process for video/cable television complaints.  It covers the MPSC's role in handling customer video/cable television complaints, how to file an informal complaint, and the requirements for filing a formal complaint.  The consumer alert is available on the MPSC's Web site:  Michigan.gov/mpsc.

On April 2, Governor Jennifer M. Granholm signed into law Public Act 4 of 2009, amending the Uniform Video Services Local Franchise Act (Public Act 480 of 2006).

The MPSC is an agency within the Department of Energy, Labor & Economic Growth.

Case No. U-15169