Responding to public contacts regarding utility-related matters is a Commission priority. Commission staff is available to provide information to utility customers and respond to complaints regarding billing and service issues. The Commission recommends that customers with a utility service dispute first try to resolve their disagreement directly with their utility before contacting the Commission.

The Commission has developed consumer publications on a variety of energy and telecommunication issues. These publications provide information that may help customers better understand the issues relating to their concern. The information can be mailed to consumers upon request and is also available at the Commission's Consumer Publications Webpage.