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The Michigan Public Service Commission (MPSC) has several publications that provide useful consumer information and tips that may help customers better understand the issues relating to their concern.
Consumer Tips and Informational Publications
Consumers are encouraged to first contact their gas, electric or telephone company to discuss billing or service issues. If a resolution cannot be reached, contact the MPSC for help in dealing with utility concerns.
File an On-Line Informal Complaint or Inquiry
Submit an on-line inquiry or informal complaint to MPSC staff by selecting the appropriate category below and completing the form. Your message will be responded to as quickly as possible.
Call the Commission to File a Gas, Electric, or Telephone Informal Complaint
The MPSC's Customer Intake Center is available to assist with your inquiry or informal complaint Monday through Friday, 8:30 a.m. through 4:30 p.m., excluding State holidays, by calling 1-800-292-9555 (from within Michigan) or 517-241-6180 (from outside of Michigan). We encourage you first to contact your utility with your question before calling us. When you reach us, a Call Intake Assistant will take information on your inquiry or complaint and answer those questions he/she can or direct you to the appropriate person for other issues. At times, call volumes are very high and Intake Assistants are busy with other customers. In this situation, you will be put in a queue and your call will be taken by the next available person. If the queue is full, you will get a busy signal. Please call again. You can also contact us by submitting your inquiry or complaint on-line by clicking on one of the three addresses above or by writing to us at the following address:
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Michigan Public Service Commission
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Customer Intake Center
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P.O. Box 30221
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Lansing MI 48909
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Call the Commission to File an Informal Video/Cable Television Complaint
MPSC Staff are available to assist your inquiry or informal complaint Monday through Friday, 8:30am to noon and 1:00pm to 4:30pm, excluding State holidays, by calling 1-866-552-7725 or 517-241-6911. We encourage you first to contact your video/cable provider with your question before calling us. At times, call volumes may be high as Staff are busy assisting other customers.In this situation, you will be put into voicemail. If you are connected to the Video Franchise voicemail. please leave a detailed message including your full name, call back number, billing address, and the nature of your complaint. Staff will respond to your complaint as soon as possible. You can also contact us by submitting your inquiry or complaint on-line by clicking the video/cable link above or by contacting us at the following address:
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Michigan Public Service Commission
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Attn: Video Franchising |
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P.O. Box 30221
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Lansing MI 48909
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Or submit your complaint via fax: (517) 241-2400
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File a Formal Complaint
If you are not satisfied with the results of an informal complaint investigation by Commission staff, you may pursue a formal complaint with the Commission. Because the Commission's authority is limited to that provided by statute, a formal complaint can only involve issues that the Commission regulates.
The following links are to various formal complaint forms. Please review the forms carefully to see what type of complaint each one addresses, and choose the most appropriate one for your problem.
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