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inquiries and complaints

File an On-Line Informal Complaint or Inquiry
Submit an on-line inquiry or informal complaint to MPSC staff by selecting the appropriate category below and completing the form. Your message will be responded to as quickly as possible.

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Gas, Electric, Video/Cable or Telephone:


Customer Intake Center
P.O. Box 30221
Lansing, MI 48909

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File a Formal Complaint
If you are not satisfied with the results of an informal complaint investigation by Commission staff, you may pursue a formal complaint with the Commission. Because the Commission's authority is limited to that provided by statute, a formal complaint can only involve issues that the Commission regulates.
  • Formal Telecommunications Complaint
  • Formal Residential Gas or Electric Complaint
  • Formal Video/Cable Complaint

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