• How Does Nonprofit Designation Affect Utility Bills? 
Discusses the type of organizations that are state sales tax-exempt eligible for utility bills.

• Utility Deposits: What Business Owners Need to Know 
Provides information on when a deposit may be collected, terms and conditions for new and existing business customers.

• Utility Provider Contracts: What Business Owners Need to Know 
Discusses the types of contracts business owners may enter into for energy and telecommunications services.

• Electric Outage Service Credits 
Provides information on electric outage credits that customers may be eligible for due to lengthy or frequent service outages.

• The Rate Case-How Utility Rates Are Set 
Identifies the procedures involved in setting up rates utility companies may charge for their services.

• Natural Gas Choice Is Here 
Provides helpful information on what customers should know about switching to an Alternative Natural Gas Supplier.

• The Formal Utility Complaint 
Describes how a customer files a utility complaint with the Michigan Public Service Commission.

• Your Utility Meter: Accessibility and Location 
Provides information on customer responsibilities regarding meter location, access, and relocation costs.

• Tips For Terminating Or Changing Utility Service 
Outlines precautionary steps to take when changing or terminating utility service.

• Making An Informed Choice 
Provides information on the Natural Gas Customer Choice Program - including a comparison of a sample full-service customer bill and an Alternative Gas Supplier (AGS) customer bill.

• The Real Story About Estimated Utility Bills 
Provides information on the billing practice of estimated utility bills and discusses customer meter reads.

• Don't Get Stuck With The Bill! 
Describes "cramming" -- the telephone billing practice of adding charges to customers' bills without their knowledge or consent. Outlines steps consumers can take to avoid cramming.

• Anti-Slamming Rules Protect Consumers! 
Outlines procedures a telephone company must follow when switching a customer's service from one company to another. Also identifies steps to take if your telephone service is slammed.