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michigan relay center

The Michigan Relay Center is a communications system that allows hearing persons and Deaf, hard of hearing, or speech-impaired persons to communicate by telephone.  As mandated by the Michigan Public Service Commission, all providers of basic local exchange telephone service must share in the cost of providing Telecommunications Relay Service (TRS).  The MPSC has issued a Consumer Alert regarding the Michigan Relay Center.  AT&T Relay provides TRS service on behalf of all basic local exchange service providers in Michigan.  Users may reach the Michigan Relay Center at 1-800-649-3777 or by dialing 7-1-1. 

In 1991, the Michigan Relay Center was established. This broke the communication barrier for people who are Deaf, Hard of Hearing or Speech-Impaired. The Michigan Relay Center is fast and easy to use. There is no additional charge to use this service. Only normal telephone charges will be applied. There are no limits to the length or number of calls you place.

The Michigan Relay Center Communication Assistants (CA's) have had training in Deaf Culture, Deafblind Culture and Technology as well as exposure to American Sign Language. AT&T Relay has a strict confidentiality policy. Communication Assistants at the Michigan Relay Center are forbidden by law from disclosing any information. No records of conversations are kept.

Questions or concerns about Michigan Relay can be directed to AT&T Relay Customer Care.

AT&T Relay Customer Care:  
800-682-8706 (Voice)
800-682-8786 (TTY)

Step by step instructions (for TTY, VCO, HCO, STS), relay etiquette, and FAQ's about AT&T TRS can be found at the following link:

Additional Resources

The Michigan Relay Center Advisory Board, abolished by Executive Order 2009-50 on December 28, 2009, issued several reports on the activities of the Michigan Relay Center: 

The Michigan Coalition of Deaf and Hard of Hearing People is a collection of agencies and organizations working together to improve accessibility and services for Michigan's Deaf and Hard of Hearing people.  Here, users can find information about hearing loss, communication accommodations, civil rights and laws, jobs, healthcare, and even more.  The site also has links to a variety of organizations, agencies, and businesses that provide products and services specially designed for those who are deaf or hard of hearing.

The Division on Deaf and Hard of Hearing (DODHH) is a state agency within the Commission on Disability Concerns in the Michigan Department of Civil Rights, to protect and assist people with hearing loss.  This site offers a brochure on the services available to Deaf and Hard of Hearing, a Communication Access Needs Card, and a Best Practices guide and checklist for those serving people who are deaf, hard of hearing, or speech-impaired, among other things.  Also available: a history of the agency, and other statistics concerning Deaf and Hard of Hearing in Michigan.


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