FAQs

Frequently Asked Questions

How can MPSCS portable radio coverage be enhanced in my region?
MPSCS radio coverage can be enhanced via a variety of methods. Solutions range from the addition of antenna and amplifiers to buildings, to the construction of an additional tower site in your region. Portable coverage enhancement equipment is purchased at the expense of the requesting agency and is managed by MPSCS personnel. For example, if an agency wishes to add a tower to the system to enhance in-building portable radio coverage, the agency pays for the construction of the tower and then integrates the tower into MPSCS. Members pay a small fixed maintenance fee and enjoy superior radio coverage at a much lower cost and level of effort as managing a stand-alone radio system.

Is there a guarantee for MPSCS radio coverage?
MPSCS has a 97 percent all-weather, mobile radio coverage guarantee. Portable radio coverage is not guaranteed, however, a benchmark test has been conducted and has produced above-average results in many regions of the state. To determine how well the system's portable radio coverage performs in your jurisdiction, contact the MPSCS and set up coverage testing for your agency.

Who maintains the radio equipment after purchase?
The member is responsible for its own radio equipment maintenance after purchase. Local subscribers are to contact their radio service provider for ongoing service and maintenance. State Agencies are to contact their MPSCS Radio Shop for service or call MPSCS for contact information at 517-284-4100.

How can an agency join MPSCS?
Joining MPSCS is a simple process that begins with a basic telephone call or e-mail. Please see our membership checklist page for more information on the step-by-step process of joining MPSCS.

How much does it cost to be a member of MPSCS?
Please see our fee schedule.

Who is responsible for maintenance and repair of the Member's integrated infrastructure into the MPSCS?
The member is responsible for its own infrastructure equipment maintenance.

Will the State maintain and repair the member's integrated infrastructure?
Yes, to the same standard as it maintains all of the MPSCS sites.

What is the cost for the State to maintain and repair the member's integrated infrastructure?
MPSCS will provide maintenance and repair the member's integrated infrastructure for a fee that is based on time and materials.

What can a local get in subscriber credits for adding integrated infrastructure into the MPSCS?
This depends on several factors that need to be identified before an amount is determined.

What are the advantages of joining MPSCS over building a stand-alone system?
MPSCS is the soundest investment for your agency's radio communications needs.

  • Experience Immediate Benefits
    Most public safety administrators would agree that funding for communications projects is difficult to obtain. Often, public safety agencies do not even begin to discuss a new communications system or upgrade until the existing system nears total failure, making the need for a new system urgent. The construction of a stand-alone radio system can take anywhere from six months to several years. Until then, officers must continue to use the failing system, compromising officer and public safety. Equipment on MPSCS can be deployed in the time it takes to order and install mobiles and portables and train personnel. The result is a quickly implemented upgrade in communications capabilities, without the hassles of site acquisition, renovation or construction.
     
  • Cutting-Edge Technology
MPSCS features state-of-the-art, digital, trunked technology. The system is Project 25 compliant and is recognized as being one of the world's premier public safety two-way radio communications systems. To learn more about MPSCS technology visit our MPSCS Technology Basics page.
  • System Upgrades at No Cost
    The State of Michigan is dedicated to keeping MPSCS technology current. The system currently adheres to the ASTROâ 25 7.13 IP Voice Platform, a stepping-stone for future upgrades and enhancements. Constructing a stand-alone system means that the agency is responsible for upgrades, a process that can be costly and troublesome to the entire jurisdiction. Upgrades to the MPSCS infrastructure are currently installed free of charge to its members; thus, users are provided newer technology without the aggravation of securing additional funds.
     
  • Interoperability
    MPSCS provides local, countywide and statewide interoperability without the implementation of cumbersome patches. Any member of MPSCS can speak with another member with the simple touch of a button, a measure that is already proven as a life saving, safety-enhancing tool for the citizens and public safety officials of Michigan.
     
  • Outstanding Radio Coverage
    MPSCS provides 97 percent mobile radio coverage. While there is no guarantee of portable radio coverage, it has been found that portable coverage usually exceeds that of current local radio systems. The system is also open for customization by an agency that wishes to achieve a specific level of portable radio coverage in its jurisdiction. The system's flexibility allows various approaches to coverage enhancement.

    MPSCS also features statewide radio infrastructure, which allows members to communicate from the Ohio and Indiana borders to the shores of Lake Superior at the push of a button. This feature is particularly useful for task forces, prisoner transports, warrant pick-ups and homeland security coordination efforts. The statewide infrastructure also enhances local talkgroups, as agencies not only benefit from the MPSCS towers in their jurisdiction, but also utilize towers in neighboring counties to provide a wide area of local coverage.

    Additionally, MPSCS works co-operatively with Canadian and adjoining state's agencies to provide cross-jurisdictional communications in border areas.
     
  • 24 x 7 System Support
    The MPSCS operates the Network Communications Center (NCC), an around-the-clock operation that monitors the system and dispatches service support as needed. The NCC is not a 9-1-1 dispatch center, but does provide system support so that members need not worry about the status of the system's infrastructure. Normally, a local communications center that functions on a stand-alone system must worry about vandalism, catastrophic weather and other acts of God, as these factors have the capability to eliminate an entire county's communications within seconds. With MPSCS, local communications managers can be relieved of these concerns and focus on their essential operations.
    NCC#: 1-888-554-4622
     
  • Lower Cost
    MPSCS provides members with cutting-edge technology at a low cost. The construction of an equivalent stand-alone system can cost much more than joining the MPSCS. These individual systems often do not provide any of the unique features that are standard with MPSCS. If your agency is seeking to upgrade its communications capabilities, it makes sense to evaluate what already exists for your jurisdiction with MPSCS.
 
How can I determine if my account is current or if I have an outstanding balanced?
Questions about billing and outstanding balances can be directed to DTMB – Billing staff member Robert Parsons at ParsonsR3@michigan.gov or 517-373-3193.
 
Will I still receive a semi-annual bill for existing radios?
Not for any radios that are used for voice services. In its place, a standard one-time subscriber fee of $250 per radio will be applied when a new or replacement radio is put into service. There is still a biannual data fee for radios using the data portion of integrated voice and data.
Even if you have an outstanding balance, the semi-annual billing no longer exists. You can set up a payment plan with Robert Parsons at ParsonsR3@michigan.gov or 517-373-3193.
 
How do I add a new radio or replacement for use with the MPSCS?
A one-time subscriber fee of $250 per device will be collected before the new or replacement radio is activated. Questions about new radio or replacement radio activation can be directed to MPSCS staff member Dan Robinson at RobinsonD4@michigan.gov or 517-284-4085.