MSI has established new procedures for the Return / Exchange Policy: Please fill out the following Pick Up Request Form for ALL product "Returns" and/or "Exchanges".  Once the form is completed, click on the "Submit" button. The MSI Distribution Center will contact you by e-mail or phone confirming your return information and arrange pickup when processed.  Products to be returned and/or exchanged must be done within 90 days of receipt.    
Please Note:  The interactive features of the above form require Acrobat Reader 7.0 or above.  If you have a previous version, you may Download the Latest FREE Reader at the Adobe Acrobat website. 
MSI will accept returns on products delivered in error, not as ordered, or damaged due to error on the part of MSI. If products are shipped through a common carrier, any damage claims should be filed directly with the carrier's representative.

Requests for returned products that have been delivered exactly as ordered and are not due to error on the part of MSI, are subject to a
15% restocking charge plus freight charges. These returns are subject to the following conditions:

          1. The product(s) must be in good, resalable condition.

          2. The product(s) can be resold within three (3) months.

          3. Special (Custom) orders may NOT be accepted for return.