• MSI Sales Order Number (this number is on both the order acknowledgment and shipper).
• Your purchase order number.
• A complete address where the chair that needs services is located.
• A contact person and their telephone number.
• The item number (this number is available on the order acknowledgment)
• A brief description of the problem.
  

MSI will review the claim information to determine:

• If we need an on-site evaluation.
• If the item is to be returned to the factory for repair or further evaluation.
• If replacement parts are to be sent.
• If an item will be returned and replaced.

Any questions should be directed to MSI Sales at (517) 373-4277.