Ordering Information

  • Who can buy MSI products?

    A State statute stipulates that MSI may ONLY sell its products and services to government entities and nonprofit 501(c)3 organizations. Proof of 501(c)3 nonprofit status MUST be provided with the first order and be updated annually.

  • How To Order Products
    1. Select product(s) from the website. Note any special ordering instructions or information regarding the product(s).

    2. PURCHASE ORDERS: include the product number, product description, color, size, and any additional information. Include the billing address, ship to address, contact's name and phone number.
        
      Fax Purchase Orders to:  MSI Order Entry Dept.: (517) 373-1853
       
      E-mail Purchase Orders to: MSI Order Entry Inbox

    3. P-CARD PURCHASES: Please call MSI Order Entry Dept: (517) 373-4370 or
      MSI Customer Service: (517) 373-9111. 

    4. Printable and Online Order Forms are also available for your convenience.    

    NOTE: Prices are subject to change WITHOUT notice. 

    An ORDER ACKNOWLEDGEMENT will be mailed or e-mailed*, if email address is on record, within one week of receipt of the purchase order, to the bill to address. The order acknowledgement will contain the information from your purchase order including product information and confirmation of prices, any special instructions and an estimated delivery date.

    Carefully review the order acknowledgement for completeness and accuracy.

    Customers should verify and inspect all orders upon receipt.  Please notify MSI Order Entry Dept. immediately of any problems or discrepancies with the order, product or delivery.
    *Note: Please include your business email address on all purchase orders for future processing of your acknowledgements and invoices.

order forms for selected MSI products.
MSI Return Policy and Warranty information...
delivery options and fees as well as Material Safety Data Sheets.