If possible, try to resolve your problem by contacting the Department of Human Services or the child-placing agency handling the case.  Many times, an agency official can explain a specific policy or correct the problem. When you contact an agency, remember to:

• Have all the relevant information. It helps to write down the problem and your questions ahead of time.

• Talk to the right people. State the action you are requesting. If you cannot resolve the problem with the caseworker, speak to the caseworker's supervisor, the county director, and the zone manager (in that order). Ask questions, and keep asking until you understand what happened and why.

• Keep careful notes and records of all your contacts, including dates, times, telephone numbers, and the names and titles of people you talked to and what you were told to do.

• Carefully read all information that is sent to you; there are often rules and deadlines that must be followed.