From time to time, any one of us can use an objective viewpoint or a professional perspective in resolving a problem. ESP counselors are a resource for support and information during difficult times as well as for more day to day concerns. State employees and/or family members can confidentially discuss an employee and/or family member’s concerns and help identify possible solutions. Individual consultations follow a four step process:

1. Clarification: Identify the problems and concerns as specifically as possible.

2. Identify options: What services, suggestions or resources may be helpful and how to connect with them.

3. Develop a plan of action: The ESP counselor will provide the employee with a written plan, summarizing their agreement on how they will work together and what additional services the employee will utilize.

4. Follow up: The ESP counselor will remain in contact with the employee, to ensure that the employee is receiving the desired services and to see if there is any additional assistance that may be helpful.