August 31, 2007

LANSING - Governor Jennifer M. Granholm and state officials today urged motorists who suspect they have not received either the quantity or quality of fuel they paid for to report their concerns to the state’s 24-hour hotline at 1-800-MDA-FUEL. Granholm said that while gas pump inspections are on-going, citizen tips are an important source of information.

“Our gas inspectors are working hard to ensure that consumers get what they pay for at the pump,” said Granholm. “Given the high price at the pump, we will continue to be vigilant on behalf of our citizens.”

The Michigan Department of Agriculture (MDA) typically responds to complaints within 24 - 48 hours, with gasoline quality complaints receiving top priority.

“As the state’s consumer watchdog at the gas pump, MDA staff takes our motor fuel responsibility very seriously,” said Phyllis Mellon, acting MDA director. “Though our inspectors are in the field everyday to ensure Michigan consumers are protected at the pump, true vigilance requires everyone’s help.”

Motorists can help increase their protection by making sure that the price display on the gas pump is set to zero before the pump starts and verifying that the sign on the roadway matches the price on the pump before fueling.

Consumers can also improve their fuel economy by controlling the factors that burn more fuel. Following these steps will improve gas mileage, extend vehicle life, and make travel safer:

• Keep your engine tuned; maintain tires at the correct pressure; change the air filter regularly; and use energy-saving motor oil.
• Avoid aggressive driving - like rapid acceleration and braking. It can lower fuel economy up to 33 percent on the highway and five
  percent around town. This can cost as much as $0.49 per gallon.
• Watch your speed - speeding creates more wind resistance. Every five mph driven over 60 mph can cost an additional $0.10 per
  gallon.
• Be aware that running electric accessories like an air conditioner can also reduce fuel economy by five to 25 percent.

Anyone who suspects problems at the pump is encouraged to call the MDA’s 24-hour hotline for reporting complaints, 1-800-MDA-FUEL (1-800-632-3835).