Designs voice networks and integrates telephony hardware and network services. Supports system development in telephony-intensive applications, such as Interactive Voice Response (IVR) and call centers. Resolves end user problems; coaches end users on features of desktop and navigational tools; and participates in Customer Support Representative (CSR) training. Uses experience in traffic engineering and carrier management to plan systems such as Public Business Exchange (PBX) and Automatic Call Distribution (ACD).
Minimum Education
Bachelor's Degree
Classification of Instructional Programs (CIP) TITLE
Computer and Information Science, Other
Classification of Instructional Programs (CIP) CODE
11.0199
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