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Voice Analyst

A  Michigan Jobs & Career Portal service.

 

 

 

 Job Title

  Voice Analyst

  Average Salary                           Annual   Salary   Range

  $62,307                                            $48,183 - $78,484
 
Job Description

  Designs voice networks and integrates telephony hardware and network services. Supports system development in telephony-intensive applications, such as Interactive Voice Response (IVR) and call centers.   Resolves end user problems; coaches end users on features of desktop and navigational tools; and participates in Customer Support Representative (CSR) training. Uses experience in traffic engineering and carrier management to plan systems such as Public Business Exchange (PBX) and Automatic Call Distribution (ACD).
 

 

 

  Minimum Education

 

  Bachelor's Degree

 

  Classification of Instructional Programs (CIP) TITLE

 

  Computer and Information Science, Other

 

  Classification of Instructional Programs (CIP) CODE

 

  11.0199

 

 

 

 

 

 

 

 

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