After 4 years, Self-Service Stations helping more customers than ever

MARCH 31, 2009

Four years after she launched the innovative Self-Service Station program, Secretary of State Terri Lynn Land said today that the number of customers enjoying the technology's ease and convenience continues to grow.

The program recorded more than 130,000 license plate tab renewal transactions over the last 12 months, an increase of 35 percent from the prior year and more than 300 percent from the first year. Since April 1, 2005, the machines have recorded more than 330,000 transactions and $33 million in revenue.

"Our customers deserve the most efficient options we can give them to get their business done," said Land. "The timesaving technology of Self-Service Stations is making life a little easier for more and more people each year. That's good government and great customer service."

The ATM-style machines allow residents to print off their license plate tabs by simply scanning a bar code on their renewal notice and then swiping a Visa, MasterCard or Discover Card to pay their registration fees. The do-it-yourself transactions, which free up office staff to assist other customers, are often completed in two minutes or less.

Customer enthusiasm for Self-Service Stations remains strong. One message the department received via e-mail stated, "I just wanted to say what a fantastic idea the self-help machine to renew registration is. It was quick and easy to use, and I was in and out with my new registration and tab within minutes. Fantastic!"

There are 43 Self-Service Stations statewide, 24 of which may be accessed 24 hours a day, seven days a week. They are located at 34 PLUS Offices, six SUPER!Centers and three municipal buildings. Stations will be installed at an additional 12 offices across the state over the next two months.

Land created PLUS offices and SUPER!Centers as part of her ongoing initiative to modernize branch offices. The facilities provide expanded hours and enhanced services at no extra cost to taxpayers.

Customers still can renew their tabs online, by phone, by mail, or at a branch office. Visit the department's Web site at www.Michigan.gov/sos or call 1-888-SOS-MICH for more information about offices and services.

SUPER! Center Locations

• Clinton Township SUPER!Center - 37015 Gratiot Avenue, Clinton Township (A)
• Detroit New Center SUPER!Center - 3046 W. Grand Blvd L650, Cadillac Place, Detroit (A)
• Flint Area SUPER!Center - G-5512 Fenton Road, Flint (A)
• Grand Rapids Area SUPER!Center - 3665 28th Street SE, Centerpointe Mall 6-B, Grand Rapids (B)
• Livonia Area SUPER!Center - 17176 Farmington Rd, in Burton Hollow Plaza on the NE corner of Farmington and 6 Mile, Livonia (A)
• Oakland County SUPER!Center - 1608 N. Perry Street, Pontiac (A)

PLUS Office Locations

• Calhoun County PLUS - 2545 Capital Ave., Battle Creek (A)
• Central Wayne County PLUS - 6090 N. Wayne Road, Westland (A)
• Delta County PLUS - 305 Ludington, Escanaba (C)
• Detroit East PLUS - 14634 Mack Avenue, Detroit (C)
• Grand Traverse County PLUS - 1759 Barlow, Traverse City (A)
• Jackson County PLUS - 1082 Jackson Crossing, Jackson (C)
• Kalamazoo County PLUS - 5316 W. Main St. in the Maple Hill Mall, Kalamazoo (A)
• Lansing Area PLUS (Eaton County) - 5827 W Saginaw, Delta Center, Lansing (A)
• Lapeer County PLUS - 700 S Main Street, Ste 101B, Lapeer (A)
• Marquette County PLUS - Marquette Mall, 2025 U.S. 41 W., Marquette (D)
• Mecosta County PLUS - 206-A N Michigan Avenue, Big Rapids (C)
• Montcalm County PLUS - Suite 21 of the Marketplace Shoppes, 701 S. Greenville West Drive, Greenville (A)
• North Macomb County PLUS - 51305 Gratiot Ave., Chesterfield Township (C)
• North Oakland County PLUS - 7090 Sashabaw Road, Clarkston (A)
• Northeast Kent County PLUS - 3472 Plainfield Ave. NE, Grand Rapids (C)
• Northeast Wayne County PLUS - 25700 Joy Road, Redford (A)
• Northwest Berrien County PLUS - Orchards Park Shopping Center 1960 Mall Place, Benton Harbor (A)
• Northwest Detroit PLUS (Wayne County) - 20210 West 7 Mile, Detroit (C)
• Ottawa County PLUS - 587 E. 8th Street, Suite 80, Holland (A)
• Roscommon County PLUS - 2565 S Gladwin Road, Prudenville (C)
• St. Joseph County PLUS - 931 S. Centerville Road, Sturgis (A)
• Sanilac County PLUS - 277 E Sanilac, Sandusky (A)
• Southeast Oakland County PLUS - 26196 Greenfield Road, Oak Park (C)
• South Kalamazoo County PLUS - 603 Romence Road, Portage (A)
• Southeast Berrien County PLUS - 110 E Main Street, Niles (C)
• Southeast Macomb County PLUS - 24040 Harper Ave., St. Clair Shores (A)
• Southeast Wayne County PLUS - 21572 Ecorse Road, Taylor (A)
• Southwest Oakland County PLUS - 31164 Beck Road, Novi (A)
• Southwest Wayne County PLUS - 795 Sumpter Road, Belleville (C)
• Tuscola County PLUS - 150 Millwood, Caro (A)
• Van Buren County PLUS - 1037 E. Michigan Avenue, Paw Paw (C)
• Washtenaw County PLUS Office - 353 N. Maple Road, Ann Arbor (C)
• West Oakland County PLUS - 672 N. Milford Road, Highland (A)
• West Wayne County PLUS - 44948 Ford Road, Canton (C)

Beyond the Branch Office

• Frank J. Lada Allen Park Community Center - 15800 White Street, Allen Park (E)
• City of Wayne City Hall - 3355 S. Wayne Road, Wayne (E)
• City of Three Rivers City Hall - 333 W. Michigan Ave., Three Rivers (E)

Self-Service Station Hours of Operation

Related Link
> More Information on Self-Service Stations