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Automotive-related Businesses




Vehicle Dealers

	How do I become a licensed dealer?

	How do I renew my dealer license?

	How do I verify whether a motor vehicle dealer is properly licensed or registered by the Department of State?

	How do I begin using a computerized police book?

	I made a mistake on the RD-108 so the new title shows the wrong information. How do I correct the mistake?

	I want to have a tent sale a few miles from my dealership. What do I need to do?

	What is the Truth in Brokering Act?

	I purchased a late model distressed vehicle at an auction from an insurance company. Although the vehicle meets the definition of a distressed vehicle, I got a clean title. Since the insurance company did not apply for a salvage or scrap title, do I have to?

	I bought a car and now I cannot find the title. How do I get a replacement title?

	Where can dealers obtain base price information?

	A customer signed a purchase agreement and gave a $100 deposit. Now they have backed out of the deal. Do I have to return the deposit?

	The out-of-state dealer I wholesaled the vehicle to lost the title. Does Michigan law provide for replacing the lost title in this circumstance?

	Who needs an installment sales license?

	Do I need workers' compensation insurance for my employees?

	What is the difference between a conforming vs. non-conforming title?

	The Department encourages dealers to sign up for the Electronic Funds Transfer (EFT) program. What benefits does this program provide to dealers?

	When should a separate odometer statement be used? Should I complete one when I have also completed the odometer statement on the title?

	Who should I contact if I have a question about the collection of sales tax?

	Am I required to record the purchaser(s) driver license numbers or personal identification numbers on RD-108s?

	When I am titling a vehicle in the name of a leasing company, and the lessee is an individual, what date is used for the lessee's plate expiration date?

	When can I do a title-only sale?

	How do you calculate a license plate expiration date and fee?

	I only have a class "W" vehicle wholesaler license. Can I purchase new vehicles?

	I have a class "B" used vehicle dealer license. Can I purchase new vehicles from a class "A" dealership?

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Vehicle Dealer Training

	How do I find vehicle dealer training information?

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Mechanics

	Who must be a certified mechanic?

	How do I become a certified mechanic?

	When and where can I take the mechanic tests to become certified?

	I took the state mechanic test but lost, or did not receive, my test results. How do I find out if I passed the test?

	What is a mechanic trainee permit?

	How do I apply for a mechanic trainee permit?

	What are the repair categories for a mechanic trainee?

	How do I renew my mechanic certification license?

	What does it cost to become a certified mechanic?

	Can a person who has a disability or difficulty with the English language take the mechanic tests?

	I took the state mechanic test and did not pass. Can I take the test again and will I have to pay the test fees again?

	I have worked as a motor vehicle mechanic for many years. Do I have to take the mechanic tests?

	What is the difference between a master mechanic and a specialty mechanic?

	What are the motor vehicle repair categories which require state certification?

	Does a technician who only does "bench work," such as rebuilding automotive parts or components, have to be certified?

	I have been told that I am exempt from having to become a certified or licensed mechanic in Michigan if I am currently certified by the National Institute for Automotive Service Excellence (ASE) in one or more categories. Is this true?

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Repair Facilities

	How do I become a registered repair facility?

	How do I renew my repair facility license?

	How do I verify whether a motor vehicle repair facility is properly licensed or registered by the Department of State?

	Must the final invoice given to a customer be signed by the repair facility owner?

	Is a repair facility required to disclose a reassembly charge on the written estimate?

	What is the procedure for reporting an unregistered repair facility or uncertified mechanic to the Bureau of Information Security?

	Can a repair facility charge for shop supplies or for the disposal of hazardous waste materials?

	Must a written estimate be provided even in situations where the customer is not present when the vehicle is left at the repair facility?

	Must the written estimate, given to the customer before the start of the repair transaction, be signed by the customer?

	Who is the "customer or consumer" in a motor vehicle repair transaction paid by an insurance company?

	Is verbal authorization acceptable when obtaining the customer's approval for more repairs?

	If I sell my repair facility, is my registration transferable to the new owner?

	Can repair facilities file complaints with the Bureau of Driver and Vehicle Programs against their subcontractors?

	If repairs are sublet from one repair facility to another, what requirements apply?

	Can storage charges be added to a repair bill if the customer does not reclaim his/her vehicle within a reasonable time period?

	Are service writers required to be certified?

	Must a repair facility provide a warranty for repairs performed?

	Can a repair facility enter into a long term "waiver of estimate agreement" with a customer?

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Repair Facility/Mechanic Training

	How do I find repair facility and mechanic training information?

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Salvage Vehicle Agents

	What is a salvage vehicle agent?

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Automotive Complaint Information

	How do I file a complaint against a dealership, repair facility or mechanic?

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