Extended Help Desk Hours:  In support of the May 3, 2005 election, please be advised that the QVF Help Desk will be open on Saturday, April 30, 2005 from 8:00 am to 2:30 pm and on Election Day from 7:00 am to 8:00 pm.

New QVF Helpdesk Telephone Support Routing System:  To better serve our clientele, a new call routing system is scheduled to go into effect on Monday, April 25, 2005.  The new system is expected to shorten the customer wait time for all incoming calls and help to ensure that calls are more efficiently directed to the proper staff persons for response. 
 
This is how the new system will work.  Immediately following the initial greeting, callers will be given the following three options:  “press 1” if you are calling with a question regarding the functionality of the QVF software; “press 2” if you would like to leave a message for the Help Desk staff or; “press 0” if you are calling with a question regarding some other election related issue.  Pressing “0” will transfer the caller to our Bureau receptionist who will ascertain which division, section or staff member the call should be directed to for response. 

To help us better serve you, please direct your calls accordingly:

• For questions related to Michigan Election Law or the Michigan Campaign Finance Act (conduct of elections, voting equipment, forms and supplies, QVF scripting changes, campaign finance and lobby registration, and other election related issues):  Call 1-800-292-5973

• For questions related to the QVF Software:  Call 1-800-310-5697 and press 1 for QVF Help Desk staff or 2 to leave a message (or 0 for the Bureau receptionist)

Please direct all questions regarding your QVF street index to the Center for Geographic Information (CGI) at (517) 373-7910. 
 
If you have questions, please call the QVF Help Desk at 1-800-310-5697.