AutoMARK Troubleshooting Guides:  Two documents designed to assist you in troubleshooting technical issues related to the AutoMARK voter assist terminals are attached for your review.  We hope that you find the documents helpful.  Both documents were distributed at the refresher training programs recently conducted in a number of counties throughout the state.  Please note that the documents can be accessed through the Department of State's website www.michigan.gov/sos.

Election Day AutoMARK Support: Please direct all AutoMARK support calls to the ES&S Michigan Call Center.  The Call Center, which will be staffed by 20 ES&S representatives, will remain open on November 7 until all calls have been resolved.  As an alternative, you may contact the ES&S Help Desk.  An additional 20 site support staff members will be available to provide on-site support within 2 hours following receipt of a call.  Each site support staff member will have 4 ? 5 replacement terminals which can be installed within 1 hour if the problem cannot be corrected through other means.   

• Michigan Call Center ? 877-281-8731

• ES&S Help Desk - 877-377-8683

Election Day Optical Scan Voting System Support:  Under the terms of the State contact, each vendor is required to provide support for the entire time that the polls are open on election day and must provide on-site support, if needed, or other resolution within two hours of a call. 

If you experience a problem with a tabulator during the course of the November 7 general election, immediately contact the vendor representing the brand of optical scan system employed within your jurisdiction.  Up to date vendor contact information is provided below.

If you are unable to get through to a support staff person at any of the vendor support phone numbers provided, please contact the Bureau of Elections at 1-800-292-5973 or you may e-mail us at Elections@Michigan.gov.  A member of our staff will work with you to ensure that you receive the support needed.

ES&S M100 Support - Calls for assistance should be directed to the ES&S Michigan Call Center.  The Call Center will dispatch a county-based technician to your site.  As an alternative you may contact the ES&S Help Desk.  A minimum of 31 site support staff have been assigned to support the 17 counties that use the M100 tabulators.  In addition, all M100 support staff are qualified to support the AutoMARK Voter Assist Terminals.   

• Michigan Call Center ? 877-281-8731

• ES&S Help Desk - 877-377-8683

ES&S M650 Support  - Calls for assistance should be directed to Wil Wesley at either of the phone numbers listed above.

Diebold AccuVote Support  - Calls for assistance should be directed to the Diebold Help Desk at 866-307-7689.  As an alternative you may contact the representative assigned to your area as listed below: 

• Eastern Michigan (Jackson, Lenawee, Macomb, Monroe, St. Joseph, Washtenaw) ? Tim Allshouse, 517-403-0088

• Western Michigan (Allegan, Barry, Livingston) ? Michelle Herman, 616-262-3182

• Northern Michigan (Alpena, Antrim, Arenac, Charlevoix, Cheboygan, Grand Traverse, Leelanau, Manistee, Montmorency, Oscoda, Otsego, Presque Isle, Roscommon, Wexford) ? Kurt Knowles, 231-420-1105

• Upper Peninsula ? David Carmody, 906-235-0802

Sequoia Optech Insight Support  - Calls for assistance should be directed to Miller Consultation and Elections at 888-742-8037.  As an alternative you may call the representative assigned to your county as listed below:

Pentwater Office ? 888-742-8037

 

Grand Rapids Office ? 616-464-2283 (WinEDS support calls)

 

Northern Michigan Counties:

Alcona - George Coiner ? 989-218-1900

Benzi - Barry Miller ? 231-869-4349

Crawford - Alexi Urick ? 231-343-4619

Iosco - George Coiner ? 989-218-1900

Kalkaska - Alexi Urick ? 231-343-4619

Missaukee - Alexi Urick ? 231-343-4619

Ogemaw - George Coiner ? 989-218-1900

Osceola - Barry Miller ? 231-869-4349

                                   

Central Upper Michigan Counties:

Gladwin - Rita Tracey ? 616-901-3596

Gratiot - Rita Tracey ? 616-901-3596

Isabella - Rita Tracey ? 616-901-3596

Lake - Barry Miller ? 231-869-4349

Mecosta - Barry Miller ? 231-869-4349

Midland - Rita Tracey ? 616-901-3596

Oceana - Barry Miller ? 231-869-4349

Newaygo - Todd Blake ? 231-924-2101 or the Pentwater office 888-742-8037

Saginaw - Steve DeLongchamp ? 734-395-6549

 

Thumb Area Counties:

Huron - Bob Devers ? 586-850-9897 or 586-752-3002

Lapeer - Chuck Bell ? 248-877-9699

Sanilac - Bob Devers ? 586-850-9897 or 586-752-3002

St. Clair - Chuck Bell ? 248-877-9699

Tuscola - Bob Devers ? 586-850-9897 or 586-752-3002

 

Central Lower Counties:

Branch - Oscar Solis ? 269-506-0030

Calhoun - Oscar Solis ? 269-506-0030

Clinton - Aaron Hove ? 734-560-7382

Ingham - Contact Charlene at Ingham County Clerks Office - 517-676-7255

 

Western Lower Counties:

Berrien - Norma Townsend ? 269-816-0149

Cass - Norma Townsend ? 269-816-0149

Van Buren - Norma Townsend ? 269-816-0149

County Clerks ? Please forward to the clerks of the cities and townships within your county that do receive e-mail or fax.  Thank you for your assistance.