NOVEMBER 2, 2006

Secretary Land reports over $3 million
refunded to motorists filing complaints

Secretary of State Terri Lynn Land announced that Michigan motorists who have filed complaints against auto dealers and repair facilities were refunded a total of $3.4 million since fiscal year 2003.

"It's reassuring for consumers to know that they have someone in their corner," Land said. "Michigan is fortunate in that the vast majority of dealers and repair shops operate with professionalism and integrity. But in those instances when a customer is wronged, the Secretary of State's Office will work to resolve the problem. The fact that we've helped to put more than $3 million back in consumers' pockets shows that we take our responsibilities seriously."

Land pointed out that the number of complaints filed with the Department of State has gradually declined during that same four fiscal-year period.

"The department continues reaching out to the regulated community with ambitious educational and training opportunities," Land said. "Those initiatives help to give dealers, mechanics and repair shop owners a better understanding of their obligations under the law. That's a win for both the vendor and the consumer."

Complaints typically involve alleged misrepresentation, unsatisfactory repairs or unnecessary service delays.

Land advised consumers to try resolving their complaints with the dealer or repair shop before seeking department assistance. She also encouraged motorists to visit the department Web site at www.Michigan.gov/sos for information about their rights when buying a vehicle or having one repaired.

The site also has a Consumer's Automotive Information & Complaint Kit. It includes a complaint form that can be submitted to the department, as well as contact information to address specific problems.

The department's Bureau of Regulatory Services can be called toll-free at (800) 292-4204.

The licensing and regulating of auto dealers and repair shops has been a responsibility of the Department of State since 1974.

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