APRIL 6, 2009

Added hours, services await customers
at Bay County Secretary of State office

The new Bay County PLUS Office opened today, giving customers extended Wednesday hours and more services in their area, Secretary of State Terri Lynn Land announced.

"The new Bay County PLUS Office offers service that fits into our customers' busy lives," Land said. "People have asked for added customer options and we've delivered with expanded office hours, Self-Service Stations and more services available outside of Lansing."

The PLUS office was formed by upgrading the existing Bay City office at 1007 N. Euclid Ave. It is the first such office available to serve Bay County residents.

Benefits of the office include instant titles, payment by MasterCard and Discover at the counter, and added hours on Wednesdays from 9 a.m. to 7 p.m.

It is among six offices that Land selected to be upgraded in 2009. Also as part of her plan to expand customer convenience, eight additional offices across the state will receive Self-Service Stations and all Secretary of State offices now allow people to buy a copy of their driving record.

Land's efforts to revolutionize the branch office system began in April 2004 and have resulted in the development of 38 PLUS offices and six SUPER!Centers. SUPER!Centers feature additional services such as document certification and Saturday morning hours. Customer satisfaction has consistently been high thanks to the modern, convenient services these offices provide.

Land reminds residents who have Internet access to check out the department's online services and Branch Office Locator at www.Michigan.gov/sos before visiting any office. For example, license tabs and watercraft registrations can be renewed online. Browsing the site helps customers know what documents they'll need to bring when they go to an office.