APRIL 13, 2009

Second upgraded PLUS office opens today in Wyoming

The new Southwest Kent County PLUS Office in Wyoming opened today, giving customers extended Wednesday hours and more services in their area, Secretary of State Terri Lynn Land announced.

"We've listened when customers told us what service options they expect in the 21st century," Land said. "The new PLUS office features expanded office hours, Self-Service Stations and more services available outside of Lansing. I know area residents will enjoy the new Southwest Kent County PLUS Office."

The PLUS office at 1056 Rogers Plaza S.W. was formed by upgrading the existing Wyoming office. It is the second such office available to serve Kent County residents after the newly upgraded Northeast Kent County PLUS Office opened last month in Grand Rapids.

Benefits of the office include instant titles, payment by MasterCard and Discover at the counter, and added hours on Wednesdays from 9 a.m. to 7 p.m. It also features a Self-Service Station that offers customers a speedy option to easily renew their license plate tabs.

It is among six offices that Land selected to be upgraded in 2009. Also as part of her plan to expand customer convenience, eight additional offices across the state will receive Self-Service Stations and all Secretary of State offices now allow people to buy a copy of their driving record.

Land's efforts to revolutionize the branch office system began in April 2004. They have resulted in the development of 38 PLUS offices and six SUPER!Centers. SUPER!Centers feature additional services such as document certification and Saturday morning hours. Customer satisfaction has consistently been high thanks to the modern, convenient services these offices provide.