MAY 13, 2009

Feature is part of Secretary Land's customer service expansion

More southeastern Michigan customers have access to the convenient self-service option for easy license plate tab renewals, Secretary of State Terri Lynn Land announced today.

Land has placed Self-Service Stations in four more offices. The ATM-style machines originally were reserved for PLUS offices and SUPER!Centers.

"Convenient, timesaving service that fits into their schedule is what customers today expect," Land said. "We're delivering that with our Self-Service Stations and other service options, such as those available online. With just a swipe of a major credit card, you can have your license plate tabs and be on your way."

Self-Service Stations allow people to renew their license plate tabs with a major credit or branded debit card without needing service at the counter. They also give office staff more time to devote to customers with more complicated transactions.

Adding more Self-Service Station locations is part of the next wave of customer conveniences recently announced by Land. The four traditional offices that recently received Self-Service Stations in the Detroit metro area are:

• Royal Oak, 30911 Woodward Ave.
• Sterling Heights, 34208 Van Dyke Ave.
• Troy, 111 E. Long Lake Road
• Warren 12 Mile, 13780 E. 12 Mile Road

Self-Service Stations already have been installed at the Shelby Township office at 50640 Schoenherr Road, and at all PLUS offices and SUPER!Centers, which are open more hours than traditional offices.

Additionally, commercial driver license testing kiosks are being installed in 40 more offices and customers now can buy their driving record at every Secretary of State office, which is a benefit to many job-seekers.

Land's efforts to revolutionize the branch office system began in April 2004. They have resulted in the development of 38 PLUS offices and six SUPER!Centers. Customer satisfaction has consistently been high thanks to the modern, convenient services these offices provide.

Land reminds residents who have Internet access to check out the department's online services and Branch Office Locator at www.Michigan.gov/sos before visiting any office. For example, license tabs and watercraft registrations can be renewed online. Browsing the site helps customers know what documents they'll need to bring when they go to an office.