Self-Service Station program turns 5

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APRIL 1, 2010

Total number of transactions has surpassed 550,000

After five years, Michigan's Self-Service Station program for conveniently renewing vehicle license plate tabs continues to set records for customers served, Secretary of State Terri Lynn Land said today.

Since Land introduced the ATM-style machines at the end of March 2005, the number of transactions in the program has climbed each year. In the last 12 months ending March 31, more than 224,000 transactions have been recorded. That is the highest total to date and an increase of more than 750 percent over the first year of the program. The program also set a record high for transactions in a month in March with 24,163.


Self-Service Stations in Michigan

Period Transactions Revenue
April 2005 -- March 2006  30,000 $3 million
April 2006 -- March 2007 76,000 $7.6 million
April 2007 -- March 2008  96,000 $9.7 million
April 2008 -- March 2009 131,000 $13.1 million
April 2009 -- March 2010 224,000 $22.2 million
Totals 557,000 $55.6 million

"Self-Service Stations have saved thousands of hours of our customers' time," Land said. "They remain an important part of this department's commitment to providing efficient, quality service while overcoming budgetary challenges."

The machines allow residents to print off their license plate tabs by simply scanning a bar code on their renewal notice and then swiping a Visa, MasterCard or Discover Card to pay their registration fees. The do-it-yourself transactions, which free up office staff to assist other customers, are often completed in two minutes or less.

There are 59 Self-Service Stations statewide, 27 of which may be accessed 24 hours a day, seven days a week. They are located at 44 PLUS Offices, six SUPER!Centers, six traditional branch offices and three municipal buildings. Stations will be installed at an additional 11 offices across the state in the near future.

To learn more about Self-Service Stations and other services, visit the department Web site at