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Secretary of State Terri Lynn Land visited Stanton, Alma, and Mt. Pleasant branch offices today

March 26, 2003

 

In keeping with her commitment to visit all Secretary of State branch offices within a year, Secretary of State Terri Lynn Land visited Stanton, Alma and the Mt. Pleasant branch offices today to meet with employees and the public.

 

"These visits help me identify what is working well and what improvements are still needed in our branch offices," Secretary Land said. "As providing good customer service is one of my top priorities, the input from customers and employees is invaluable."

 

"All of the offices that I have visited have dedicated and talented staff, and a unique set of circumstances. Our primary challenge as a department will be maintaining core services while the state manages through difficult financial times."

 

During her visit, Secretary Land touched on plans to achieve improved customer service in part through advancements in technology and extended branch office hours. "Technology is rapidly transforming the way in which citizens can do business in Michigan. Moving more of Department of State's services online is a cost effective way to deliver services that also offers convenience to our customers. I am also exploring extending branch office hours through the use of employee flex time."

 

Land added that the Mt. Pleasant branch office connects to the community through its decorations featuring Central Michigan University.

 

Last year, the Stanton branch office processed over 45,000 transactions, the Alma branch office processed over 78,000 transactions, while the Mt. Pleasant branch office processed over 97,000 transactions.

 

Secretary Land visited the Stanton branch office, 128 W. Main, from 11 a.m. to 11:45 a.m.; the Alma branch office, 221 N. State St., from 12:30 p.m. to 1:15 p.m.; and the Mt. Pleasant branch office, 1245 N. Mission, from 1:45 p.m. to 2:30 p.m.

 

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