OCTOBER 19, 2011
More online options: Renew standard driver's license or
ID, plates, registrations
LANSING, Mich. -- Michigan residents can now access the online, no-wait
Secretary of State through a new tool available at
ExpressSOS.com, Michigan Secretary of State Ruth Johnson
"By expanding online, we are able to transform the way we serve our
customers," Johnson said. "This news means more convenience for our clients
while alleviating lines at our branch offices so that our employees can provide
even better service."
Thousands more Michigan residents will now be able to complete many
transactions online that previously required visiting a branch office,
- Renew or replace standard state driver's licenses and ID cards
- Change their address when they move
- Order multiple copies of vehicle registrations and titles
"The success of this effort can be largely attributed to the extremely strong
partnership between departments," said Michigan Chief Information Officer David
Behen, whose team at the Michigan Department of Technology, Management and
Budget delivered the tool. "Secretary Johnson set very clear business goals,
allowing us to develop a tool to meet the need, and I thank her and the entire
SOS team for being great partners and strong supporters of technology."
Under Johnson's leadership, the department accelerated the rollout of this
tool after sending "secret shoppers" into branch offices earlier this year. Long
waits emerged as a consistent theme.
Every year, more than 10 million people visit their local Secretary of State
office, Johnson explained. Of the 9 million license plate/tab renewals processed
last year, 6.5 million were processed in the branch offices, she added.
"We saw people waiting in line for an hour just to submit an address change,"
Johnson said. "For that one service alone, nearly 700,000 people come into our
branch offices every year and take a number. With
ExpressSOS.com, most of them will be able to complete such transactions from
their own homes, from their community library, or anywhere else that has an
Internet connection. It's a citizen-centric solution."
Beyond the current services available on
ExpressSOS.com, more online transactions are in the works. For example,
residents with an enhanced license or ID card will be able to renew it or
request a duplicate card online after heightened security measures associated
with these documents are completed. Additionally, the Secretary of State plans a
major upgrade involving computer software in branch offices, allowing staff to
respond more effectively and rapidly to customers who chose to visit an office.
To date, over 100,000 online transactions have already been processed
successfully during an early test launch of the
ExpressSOS.com site. To encourage broader use and awareness, the Secretary
of State rolled out a low-cost campaign with billboards, radio spots and, of
course, online advertisements. The message: "ExpressSOS: The online, no-wait
Secretary of State."
For media questions, please contact Gisgie Dávila Gendreau, Michigan
Department of State, at 517-373-2520; or Kurt Weiss, Michigan Department of
Technology, Management and Budget, at 517-335-0050.
> Photo: News
> Image: Outdoor
> Radio Actualities