Johnson announces 500,000th transaction on ExpressSOS.com
JAN. 17, 2012
Michigan embracing "no-wait Secretary of State"
and new, convenient online services
DETROIT, Mich. - Secretary of State Ruth Johnson
announced today that the 500,000th transaction was successfully completed on the
department's new online services portal at
"This means that nearly a half-million people didn't have to get into their car,
drive to one of our branch offices, park, take a number and wait in line,"
Johnson said. "Best of all, these transactions were completed at the convenience
of our customers, at all times of the day and night, on weekends and even on
Christmas day when customers performed 921 transactions using our online,
no-wait Secretary of State."
Johnson made the announcement at the Secretary of State's booth at the North
American International Auto Show while joined by Bob Shuman, president of the
Detroit Auto Dealers Association. She called it a fitting backdrop because of
the show's celebration of progress, ingenuity and technology in Detroit and
Michigan. This year, Secretary of State employees are highlighting the online
services and providing visitors with computer access to explore
Other services at this year's auto show include a full-service mobile office to
assist visitors with their Secretary of State needs. And, for the first time,
organ donation advocates will be on hand to answer visitors' questions about
organ donation and sign them up on the Michigan Organ Donor Registry.
users can renew or replace standard state driver's licenses and ID cards, change
their address if they move, order license plate tabs right up through midnight
of their birthday and order duplicate registrations and titles -- all online.
Johnson said expanding online services was critical because Secretary of State
staffing levels today are below 2002 levels, which has contributed to
unacceptable wait times in the branch offices. Every year, more than 10 million
people visit their local Secretary of State office. Of the 9 million license
plate/tab renewals processed in 2010, 6.5 million were processed in the branch
offices, she added.
Public response has been encouraging, Johnson said. She read an email from
software developer Kyle Tinker of Livonia who wrote: "THANK YOU! This is an
AWESOME and very welcomed change and it's good to see government serving the
Customer tweets and Facebook postings since the online services launched
- "Best (and quickest) trip to SoS ever!"
- "No line at Secretary of State! First miracle of Christmas season!"
- "I did my new license tabs on the Internet and was amazed how quickly
they came in the mail ... felt like one-day service."
- "Thank you @MichSos for not making me stand in line."
- "Just used Secretary of State Express to renew plates in less than five
A low-cost advertising campaign to promote
has included billboards, Internet ads and a radio commercial.
For more information about office locations and additional services, visit
www.Michigan.gov/SOS. Sign up for the official Secretary of
State Twitter feed at
and Facebook updates at
Customers also may call the Department of State Information Center to speak to a
customer-service representative at 888-SOS-MICH (767-6424).
For media questions, please call Gisgie Dávila Gendreau at