Secretary of State announces online system to be down temporarily

Plate with words Time 4 tabAPRIL 28, 2016

Downtime necessary due to ongoing maintenance

LANSING, Mich. – The Michigan Secretary of State today announced that its ExpressSOS.com renewal system is expected to be down from today through late Saturday for necessary maintenance.

The ongoing maintenance continues to be needed because the vendor hired to build a new computer system, Hewlett-Packard Enterprise Co., failed to deliver the required system so the department had to terminate the contract, Secretary of State Ruth Johnson explained.

Because HP did not deliver the required computer system, the department must continue to use two parallel computer systems that do not share information back and forth. This weekend’s scheduled maintenance is required periodically to synchronize the data between the system used in SOS branch offices and for some online services with the limited functions performed on the ExpressSOS.com system designed by HP. 

Had the original contract been delivered, the information sharing would only have had to happen at the beginning instead of being an ongoing issue.

“We continue to look for a replacement for the failed HP system that will provide a permanent solution to make sure Michigan residents can hop online instead of having to go in line,” Johnson said. “In the meantime, we’re doing all we can to ensure the existing systems work as effectively and conveniently as possible.”

During the scheduled maintenance when ExpressSOS.com will be down, customers can still renew their license plate tabs or watercraft registration online using an alternative Online Renewal System.

A link to this temporary option is available by clicking on “Online Services” at michigan.gov/sos.

When ExpressSOS.com is back online, eligible customers can renew tabs, renew or replace their driver’s license or ID card, process address changes or request a duplicate title or registration. With the Print ’N Go option, customers can print a proof-of-purchase receipt and drive while they wait for their tabs or license to come in the mail.

The Secretary of State offers other ways to do business more conveniently with the department, including Self-Service Stations and MI-TIME Line, which allows customers to schedule an appointment or get in line online at 18 of the busiest offices.

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For media questions, please call Gisgie Dávila Gendreau or
Fred Woodhams at 517-373-2520.

Customers may call the Department of State Information Center to speak to
a customer-service representative at 888-SOS-MICH (767-6424).