Non-Jurisdictional Complaints

Agency: State

Non-jurisdictional complaints involve facts and issues not covered by the Michigan Vehicle Code or Motor Vehicle Service and Repair Act.  The Regulatory Monitoring Division does not have the authority to investigate these complaints.  The following list describes frequent complaints that are non-jurisdictional and provides possible alternatives for assisting with these complaints.

- Automatic Transmission Fluid and Filter Service
- Benchwork
- Burglar Alarm
- Farm Implement / Construction and Off Road Equipment
- Garage Keeper Liability
- Handicap Driving Aids
- Ignition Interlock Device
- Installation of Auto Trim
- Locksmith Repairs
- Mobile Homes
- Motor Homes
- Oil Change Facilities
- Painting
- Pickup Covers or Camper Bodies
- Private Sales
- Purchasing of Parts
- Removal, Repair, or Replacement of Radios, Tape Decks, CD Players, & Other Items Which Do Not Affect the Operation of the Vehicle
- Rustproofing
- Semi-Trailers
- Services Which Start or Tow a Vehicle
- Sun Roof
- Theft
- Tires
- Trailer Hitches
- Warranty and Extended Service Contract Disputes

Automatic Transmission Fluid and Filter Service
This service is not subject to the Act provided it is done by a facility which is not required to be registered and there is no diagnosis made. 1
Alternative Source for Assistance: Attorney General


Benchwork
The Act does not apply to a person who repairs, rebuilds, or reconditions motor vehicle parts, if that person does not remove parts from or install parts on a vehicle.  (Benchwork performed in a registered repair facility or a business required to be registered, is jurisdictional and the mechanic must be properly certified.)
Alternative Source for Assistance: Attorney General, Small Claims Court


Burglar Alarm
Businesses that install burglar alarms, remote starting systems, cruise controls and which do not participate in other vehicle repairs covered by the Act are considered exempt from the Act.  However, if complaints are received alleging that, repairs are being performed on motor vehicles to correct the operation of these devices, BRS would investigate the complaints as that activity constitutes a jurisdictional repair. 1,2
Alternative Source for Assistance: Attorney General


Farm Implement/Construction and Off Road Equipment
Businesses that perform repairs to farm implements or other off road equipment and do no other repairs covered by the Act are exempt.
Alternative Source for Assistance: Small Claims Court


Garage Keeper Liability
Whenever damage (including loss or theft) has occurred to a consumer's vehicle, while the vehicle was in a facility's care and custody, the "Garage Keeper's Liability Act" (PA 391 of 1919) provides consumers with relief. BRS, typically, does not negotiate restitution which is not associated with the repairs performed.
Alternative Source for Assistance: Small Claims Court


Handicap Driving Aids
Businesses that install handicap driving aids and which do not participate in other vehicle repairs covered by the Act are considered exempt from the Act.  However, if complaints are received alleging that, repairs are being performed on motor vehicles to correct the operation of these devices, BRS would investigate the complaints as that activity constitutes a jurisdictional repair. 1,2
Alternative Source for Assistance: Attorney General


Ignition Interlock Device
Businesses that install ignition interlock devices and which do not participate in other vehicle repairs covered by the Act are considered exempt from the Act.  However, if complaints are received alleging that, repairs are being performed on motor vehicles to correct the operation of these devices, BRS would investigate the complaints as that activity constitutes a jurisdictional repair. 1,2
Alternative Source for Assistance: Attorney General


Installation of Auto Trim
The installation of bumper guards, body side moldings, leather, carpeting, seats, vinyl tops, door panels, etc. is exempt from the Repair Act.  If these items are falsely represented as part of a dealer sale transaction, then BRS has jurisdiction. 2
Alternative Source for Assistance: Attorney General


Locksmith Repairs
Locksmith repairs are non-jurisdictional.
Alternative Source for Assistance: Attorney General, Small Claims  Court


Mobile Homes
Mobile homes are non-jurisdictional.  These should be referred to Licensing and Regulatory Affairs.
Alternative Source for Assistance: Licensing and Regulatory Affairs  


Motor Homes:
Motor Homes are jurisdictional; however, a business which works only on the excluded (dwelling or sleeping) portion of such a vehicle would not have to be registered under the Act. 2
Alternative Source for Assistance: Licensing and Regulatory Affairs 


Oil Change Facilities
If the facility merely performs oil changes, transmission fluid and filter replacement, and other incidental services, based on the age and mileage of the vehicle, a registration is not required.  These facilities are not within BRS's jurisdiction to regulate.  If, however, these facilities perform any type of repair, including diagnosis, then BRS has jurisdiction to investigate. 1
Alternative Source for Assistance: Attorney General


Painting
If only the color is changed or renewed, the transaction is non-jurisdictional. This includes sanding done to prepare the surface for paint. The removal and replacement of minor ornamental trim is also non-jurisdictional.  Body panel repair or replacement, including rust repair is jurisdictional. 1
Alternative Source for Assistance: Attorney General


Pickup covers or Camper bodies
The installation of these items is exempt from the Repair Act.  These items may fall within the scope of the dealer laws and rules if there was misrepresentation or fraud alleged in a sales transaction. 2
Alternative Source for Assistance: Attorney General


Private Sales
Persons who buy and sell vehicles only incidentally in connection with their principal business, are not required to obtain a dealer license.  For instance, a financial institution may sell repossessed vehicles.
Alternative Source for Assistance: Civil Court


Purchasing of Parts
The mere purchase is non-jurisdictional.  However, if a late-model major component part is sold, then the business requires a class "C" dealer license. 2
Alternative Source for Assistance: Attorney General


Removal, Repair, or Replacement of Radios, Tape Decks, CD Players, and other items which do not affect the operation of the vehicle
These items are typically not covered under the Repair Act.  However, these items are covered if they are part of a dealer sales transaction. 2
Alternative Source for Assistance: Attorney General


Rustproofing
Application of rustproofing materials is non-jurisdictional.  If there is any rust repair or body filling work, there is jurisdiction. 1,2
Alternative Source for Assistance: Attorney General


Semi-trailers
Semi-trailers are exempt from the Repair Act, but the tractor is not.  Further, the trailer is non-jurisdictional only if it does not have a front axle.  The second trailer on a semi (a.k.a. the "pup") does fall under the Repair Act because of the front axle. 2
Alternative Source for Assistance: Civil Court


Services which start or tow a vehicle
The performance of such services is not within BRS's jurisdiction.  The only caveats are when diagnosis or repairs are performed. 1
Alternative Source for Assistance: Attorney General


Sun Roof
Facilities that only install vehicle sunroofs, "T" tops, van windows or vents need not register and are exempt from the Act.
Alternative Source for Assistance: Attorney General


Theft
Where the complaint is about theft of the vehicle or any part of the vehicle, BRS has no jurisdiction.
Alternative Source for Assistance: Civil Court or Local Police Department


Tires
Even though the original intent was that tire installers would be regulated, the Attorney General opinion drafted in 1979 states that a business which only installs and balances tires is not required to be registered or comply with the Motor Vehicle Service and Repair Act.  Complaints involving tires installed and/or balanced by licensed repair facilities are jurisdictional and should be investigated for violations of the law. 1
Alternative Source for Assistance: Attorney General


Trailer Hitches - Electrical connections between towing vehicle and trailer
Installation of trailer hitches, electronic brake controllers, and lighting are non-jurisdictional if performed at a business which is otherwise not required to be registered.  Diagnosis and repair of a braking system or lighting system, however, does require a registration and mechanic certification. 1
Alternative Source for Assistance: Attorney General


Warranty and Extended Service Contract Disputes
Complaints against a manufacturer or extended warranty company are non-jurisdictional.  If the consumer is complaining against the repair facility or dealer, for failure to honor a warranty, we will investigate the allegations.
Alternative Source for Assistance: Attorney General


1 Any type of misrepresentation or fraud in a dealer sales transaction does fall within our jurisdiction.
2 Any type of repair diagnosis does fall within our jurisdiction.