Secretary of State and AAA Michigan launch partnership
Photo: Secretary of State Ruth Johnson (left) helps AAA Public Affairs Director Susan Hiltz renew her Michigan license plates.
SEPTEMBER 4, 2014
AAA Michigan's Detroit location now offers online access to Michigan Secretary of State services at special lobby station
DETROIT – In a Michigan first, Secretary of State Ruth Johnson and AAA Michigan officially launched a new pilot program today in which select AAA branch locations will offer Secretary of State online services in their lobbies.
Johnson and AAA Michigan leaders unveiled the first of the new dedicated computer stations at their downtown Detroit office, 719 Griswold Ave. The computer station offers AAA customers access to Secretary of State online services at www.ExpressSOS.com.
"This latest public-private partnership represents a critical step in improving customer service and offering more customer convenience," said Johnson. "We're honored to be working with AAA Michigan in offering secure, online access to our services."
"AAA Michigan is excited to launch this partnership with the Secretary of State," said Randy Williams, AAA Michigan vice president for field operations. "Our more than 1.4 million members look to AAA for guidance and support on automobile-related issues, so it is a natural fit that we partner with Secretary Johnson and open our branch locations to include select Secretary of State services."
"We think our members will find added value through this partnership and appreciate the Secretary's vision for expanding public access through the ExpressSOS partnership program," Williams said. "Because AAA is committed to being part of Detroit's comeback story, it is especially fitting that our first location to provide these services is located in the heart of downtown."
The next AAA Michigan offices slated to offer the ExpressSOS Connect Services are:
- Livonia, 37383 Six Mile Road
- Grand Rapids South Branch, 2560 E. Paris Ave. SE, Kentwood
ExpressSOS.com, which has seen more than five million successful transactions, offers online access to the most popular Secretary of State services. Customers can change their address, renew their license plate tabs, order vehicle records and even sign up as an organ donor. It also includes Print N' Go, which allows customers to order their tabs and print off a receipt to carry with them as proof of purchase until their tabs arrive in the mail.
The AAA Michigan-Secretary of State partnership, known as ExpressSOS Connect, was announced in May at the Detroit Regional Chamber's Mackinac Policy Conference. AAA Michigan plans to expand these services to all 31 locations in the coming months.
The Michigan Secretary of State's office is also working with other partners, including Huntington Bank and Michigan-based Meijer. Two self-serve tab kiosks are now available in Meijer stores as part of a separate pilot project announced last year.
Johnson is also working with libraries across the state as part of ExpressSOS Connect-Libraries to provide access to online services. The Secretary of State's office also sends out regular news updates to libraries with information their users may need, ranging from election reminders to changes in election or driving laws, traffic safety tips and information about how to access Secretary of State services.
For media questions, please contact Gisgie Dávila Gendreau, MDOS communications director, at 517-373-2520 or GendreauG@michigan.gov, or Susan Hiltz, AAA Michigan-Public Affairs Director, at 586-940-0278, or firstname.lastname@example.org.
Customers also may call the Department of State Information Center to speak to a customer service representative at 888-SOS-MICH (767-6424).