FAQ
Online Services Information
What are the new online transactions?

The following transactions are available:

  1. Renew a standard driver's license or state ID card
  2. Replace a standard driver's license or state ID card
  3. Renew a vehicle license plate
  4. Renew a watercraft registration
  5. Request a replacement title
  6. Request a replacement vehicle, watercraft, snowmobile or moped registration
  7. Change of address
  8. Opt out of the new services

 

 

If you did not find the information you need, enter a descriptive word or phrase in the Search field located in the upper right corner or send us an e-mail and we will help you get the information you need.

How do I pay for online purchases?

Online purchases may be paid for with a valid Discover, MasterCard or Visa debit or credit card. A nominal processing fee of $1 per shopping cart will be charged. Please make sure the name on the debit or credit card is entered in the name field on the payment processing screen.

Gift cards from Discover, MasterCard or Visa may also be used for payment and may also be subject to a nominal processing fee. Always make sure to enter your first and last name in the name field, even if your gift card does not have your name printed on it.

E-check payment is not available at this time.

 

 

If you did not find the information you need, enter a descriptive word or phrase in the Search field located in the upper right corner or send us an e-mail and we will help you get the information you need.

I'm having problems printing my transaction receipt documents, what should I do?

We recommend that you save the PDF of your transaction receipt documents to your hard drive. In the unlikely event that printing fails, you'll have a backup. If you are having problems printing the PDF, please read the following:

  1. Is it a problem with your printer's paper or ink? If you've saved the PDF or kept the window open, you can fix the printer problem and reprint the PDF. If you close the PDF screen or sign out of your session before printing or saving the PDF, you will lose your transaction documents and will need to contact the Department of State.
  2. For duplicate or renewal registrations only. If you have completed either a duplicate registration or a renew registration transaction and lose your transaction receipt documents, you can reprint your vehicle registration by completing a Duplicate Registration transaction from the ExpressSOS home page. You will not receive a registration document online if you renewed a registration using Express Renewal. Your registration and tab will arrive by mail.
  3. Did you receive an error message? Certain problems with the application, server or other systems may prevent you from printing your transaction receipt documents. If you received an error message and can't print your documents, please contact the Department of State. Provide your full name, driver's license or state ID number, the type of transaction you were conducting when the PDF failed and the date of the transaction. If you were conducting a transaction as a business customer, we will need the full business name, a license plate or VIN from a vehicle used in the transaction, the type of transaction and the date of the transaction.
  4. Check to see if a copy of the PDF was automatically saved. Depending on your computer settings and the circumstances that cause the problem with the PDF, it is possible that a back-up copy was placed in a temporary folder on your computer. If this is the case, you may be able to recover the PDF and save it or print it.

To contact the department, send an e-mail to SOSWebmaster@Michigan.gov.

 

 

If you did not find the information you need, enter a descriptive word or phrase in the Search field located in the upper right corner or send us an e-mail and we will help you get the information you need.

What type of paper should I use to print my documents?

We recommend that you use 8 ½ x 11 inch white copier paper.

 

 

If you did not find the information you need, enter a descriptive word or phrase in the Search field located in the upper right corner or send us an e-mail and we will help you get the information you need.

How long will the browser window stay open?

Your browser window will automatically close in five minutes if there is no activity on the screen. If you are using a computer in a public setting, such as a library, please remember to complete or cancel all transactions and close all screens before leaving the computer terminal.

 

 

If you did not find the information you need, enter a descriptive word or phrase in the Search field located in the upper right corner or send us an e-mail and we will help you get the information you need.

Do I have to sign out? Can't I just close my browser?

Your security is important to us. Newer Internet browsers may still be shutting down in the background even though they have "closed" on the computer screen. Your online session does not end until the browser has completed all shut-down processes. If another user re-opens the browser before it has completely shut down, the session could remain active. To prevent other users from viewing your account information, make sure to select "Sign Out" before leaving ExpressSOS with Print 'N Go. This is especially important if you use a public computer.

 

 

If you did not find the information you need, enter a descriptive word or phrase in the Search field located in the upper right corner or send us an e-mail and we will help you get the information you need.

The ExpressSOS website says it is important that I sign out before leaving the computer, but how do I "sign out"?

If your name is showing on the ExpressSOS Web screen, you sign out by clicking on the sign-out link in the upper right corner of the screen. If the words, "Welcome, Guest" are displayed on the screen, there is no need to sign out. If you completed an Express Renewal transaction as a stand-alone transaction (no other transactions were started or completed during the same session), then you will see the "Welcome, Guest" greeting on the screen and there is no need to sign out.

 

 

If you did not find the information you need, enter a descriptive word or phrase in the Search field located in the upper right corner or send us an e-mail and we will help you get the information you need.

Why is the Change of Address/Profile transaction listed on my Transaction Summary when I did not change my address?

The Change of Address/Profile transaction is listed any time a change is made to the address or any other profile element found on the Customer Profile page, such as an e-mail address, contact phone number or emergency contact information. There is no fee for a Change of Address/Profile transaction.

 

 

If you did not find the information you need, enter a descriptive word or phrase in the Search field located in the upper right corner or send us an e-mail and we will help you get the information you need.

Are there times when ExpressSOS with Print 'N Go may be unavailable?

ExpressSOS with Print 'N Go will occasionally be down for maintenance. In addition, credit and debit card payments cannot be processed between 2 a.m. and 6 a.m. on Sunday mornings because the software that processes electronic payments is off line at that time.

Databases outside the state's system for driver's license and state ID card transactions will also be unavailable at certain times, but this should only affect a small number of our web customers. The following table gives you the maintenance schedule for databases outside the state's system

Hours not Available
(Eastern Time)
Transactions Affected System Name
(Outside of the state's system)
     
Sunday morning
2 a.m. to 6 a.m. (Only when vendor deems it necessary)
Any online transaction requiring a credit card or debit card payment CEPAS - Centralized Electronic Payment Authorization System database
     
Daily
3 a.m. to 4 a.m.
Driver's license - State ID card Applicable only if a CDLIS check has not been run within the last 90 days CDLIS - Commercial Driver License Information System database
     
Tuesday though Saturday
3 a.m. to 4 a.m.

Sunday and Monday
12:30 a.m. Sunday to 4 a.m.

Monday Driver's license - State ID card Applicable only if a PDPS check has not been run within the last 90 days PDPS - Problem Driver Point System database
     
Monday through Friday
1:30 a.m. to
4 a.m.

Saturday
12:01 a.m. to
7 a.m. and
11 p.m. to midnight

Sunday
12:01 a.m. to
8 a.m. and
11:30 p.m. to midnight
Driver's license - State ID card Applicable only if an SSOLV check has not been run within the last 90 days SSOLV - Social Security Administration database

Related Documents & Topics

 

If you did not find the information you need, enter a descriptive word or phrase in the Search field located in the upper right corner or send us an e-mail and we will help you get the information you need.

How do I renew my vehicle plates or watercraft registration online?

The Secretary of State offers two convenient methods for renewing your vehicle and watercraft registrations - Online Renewal PLUS and Express Renewal. Select the Renew Vehicle Plate or Renew Watercraft link from our ExpressSOS with Print 'N Go Web page to begin.

Online Renewal PLUS allows you to renew your registration and, because you have also authenticated your customer information, you may also submit a change of address at the same time. You can print a copy of your renewed registration to carry with you until your tab arrives. The system will also provide reminders, such as when it's time to renew your driver's license.

Express Renewal requires only the license plate or watercraft MC number, which allows you to renew your own registrations as well as those of a family member or friend. Privacy and security concerns prevent you from submitting a change of address with this option. No personal information is displayed on the screen and there are no reminders of other registrations or licenses that may need to be renewed. This option does not allow you to print a copy of the renewed registration.

A valid Discover, MasterCard or Visa debit or credit card is accepted for payment of all online renewals. A nominal processing fee may be charged.

You should receive your new tab or watercraft decal and two copies of your registration in the mail within 14 business days.
 

 

 

If you did not find the information you need, enter a descriptive word or phrase in the Search field located in the upper right corner or send us an e-mail and we will help you get the information you need.

Why aren't all of my vehicles showing on screen when I use Online Renewal PLUS?

Your vehicle might not appear because:

  1. The vehicle may be registered under a variant of your name, for example "Bill" instead of "William," and the system cannot make an exact match between the vehicle record and your customer file.
  2. The vehicle may be registered under a variant of your address, and the system cannot make a match between the address and your customer file.
  3. There may be multiple owners on the registration and the system doesn't recognize those names as a part of your customer file.
  4. Incomplete or missing information on the registration may prevent the system from matching it to your customer file.
  5. Certain commercial and special use plates are not eligible for online renewal.

If all your vehicles are not being displayed using Online Renewal PLUS, we recommend that you use the Express Renewal feature and enter your current license plate number. Eligible vehicles may be renewed using Express Renewal, even if they aren't showing on your screen. Express Renewal requires only the license plate or watercraft MC number. If you cannot renew by Express Renewal, you will have to visit a Secretary of State office for assistance. Please present your current registration and proof of insurance.

 

 

If you did not find the information you need, enter a descriptive word or phrase in the Search field located in the upper right corner or send us an e-mail and we will help you get the information you need.

Why can't I have two transactions for the same vehicle in my shopping cart?

Certain programming controls prevent you from having two transactions for the same vehicle in your shopping cart. For example, you cannot submit a registration renewal and a request for a duplicate title for the same vehicle in one shopping cart. If you need to complete two transactions for one vehicle, submit the first transaction in one shopping cart and return to the ExpressSOS with Print 'N Go home page to select your second transaction.

 

 

If you did not find the information you need, enter a descriptive word or phrase in the Search field located in the upper right corner or send us an e-mail and we will help you get the information you need.

Why would a vehicle or a license plate I no longer own show on my customer file online?

A. A vehicle you no longer own might be showing on your customer file if you:

  1. Traded the vehicle in to a dealer and the title has not yet been transferred.
  2. Sold the vehicle and the buyer has not yet gone to a Secretary of State office to have the title transferred into his or her name.

    In either case, Michigan law requires that you keep a bill of sale or a copy of the reassigned title as proof that the vehicle is no longer yours - or you may be liable for any tickets issued against the vehicle at a later date. With private vehicle sales, we always recommend that you accompany the buyer to a Secretary of State office to ensure the title is properly transferred.

B. A license plate that is still registered in your name will show on your customer file even if it is not on a vehicle. Take care with license plates you are no longer using. A valid plate may be transferred to another vehicle that you own. Never give a plate away with a vehicle when you sell it. If a plate is no longer needed, cut it up and discard it.

 

 

If you did not find the information you need, enter a descriptive word or phrase in the Search field located in the upper right corner or send us an e-mail and we will help you get the information you need.

Why am I having trouble renewing a license plate online?

Your difficulty could be due to one or more of the following:

  1. The vehicle may not be within the renewal period. Vehicles may be renewed up to 180 days before the registration expires. Passenger vehicles owned by a business may be renewed up to 45 days before the registration expires. Commercial vehicles may be renewed only after Oct. 1.
  2. The plate type is not eligible for online renewal. For example, certain commercial plates cannot be renewed online.
  3. We could not verify online that you have insurance for the vehicle. If your insurance company doesn't send us updated files electronically or if a VIN is incorrect in the file, you must renew by mail or at a Secretary of State office (proof of Michigan no-fault insurance will be required).
  4. There may be suspensions, violations or restrictions tied to the vehicle or owner that prohibit a registration renewal.
  5. Online Renewal PLUS can't match the plate to your customer file. Misspelled or abbreviated names, missing or inaccurate information, variations in addresses, leased vehicles or multiple owners on a registration are some of the situations that may prevent a match between your customer file and the name on the registration.

If you cannot renew your vehicle plate through Online Renewal PLUS, try using Express Renewal. If you are still unable to renew it using Express Renewal, you may renew by mail or in person at a Secretary of State office.

Related Documents & Topics

 

 

If you did not find the information you need, enter a descriptive word or phrase in the Search field located in the upper right corner or send us an e-mail and we will help you get the information you need.

My renewal notice has a PIN (Personal Identification Number) printed on it but I cannot renew my license plate online, why?

If you have canceled your insurance policy, it will no longer be in the Secretary of State electronic insurance verification database. You will need to provide current, valid proof of insurance and renew by mail or at a Secretary of State office.

Related Documents & Topics

 

 

If you did not find the information you need, enter a descriptive word or phrase in the Search field located in the upper right corner or send us an e-mail and we will help you get the information you need.

Do I still need a PIN to renew a license plate or watercraft registration online?

If your renewal notice contains either a nine-digit PIN or the phrase "Insurance verified electronically" near the bottom left-hand corner, you may renew the vehicle online. Our Electronic Insurance Verification program makes renewing online possible because your proof of insurance has already been verified through the updated electronic files sent by participating insurance companies.

If your renewal notice states "Proof of insurance required" your registration can be renewed by mail or in person at a Secretary of State office. Please enclose or present a copy of your current valid proof of insurance. The Secretary of State's Office will cancel a registration for submission of invalid or fraudulent insurance.

Related Documents & Topics

 

 

If you did not find the information you need, enter a descriptive word or phrase in the Search field located in the upper right corner or send us an e-mail and we will help you get the information you need.

Why can't I order a new license plate online?

Ordering a new license plate online is one of several new enhancements that will be available in the future. Standard, Spectacular Peninsulas and Mackinac Bridge plates may be purchased at the counter of any Secretary of State office.

(Please note that fundraising, personalized and disability plates must be specially manufactured and are mailed to the customer regardless of where they were ordered.)

 

 

If you did not find the information you need, enter a descriptive word or phrase in the Search field located in the upper right corner or send us an e-mail and we will help you get the information you need.

Why can't I renew my snowmobile or moped registration online?

Renewing a snowmobile or moped registration online is one of several new enhancements that will be available in the future.

 

 

If you did not find the information you need, enter a descriptive word or phrase in the Search field located in the upper right corner or send us an e-mail and we will help you get the information you need.

Why can't I order or replace a decal for my snowmobile or moped online?

Ordering a snowmobile or moped decal or requesting a replacement decal online is one of several new enhancements that will be available in the future.

 

 

If you did not find the information you need, enter a descriptive word or phrase in the Search field located in the upper right corner or send us an e-mail and we will help you get the information you need.

Why can't I get a replacement watercraft decal online?

Ordering a replacement watercraft decal online is one of several new enhancements that will be available in the future.

 

 

If you did not find the information you need, enter a descriptive word or phrase in the Search field located in the upper right corner or send us an e-mail and we will help you get the information you need.

May I order a duplicate title online?

Yes, provided you keep the following important points in mind. A duplicate title can be ordered online if:

  1. Your name appears on the title.
  2. You have not submitted a change of address within the last 10 days.
  3. You have not applied for a duplicate of the same title within the last 10 days.

Note: If your title information is not available online after you sign in and verify your identity, you'll need to visit a Secretary of State office. Customers that have power of attorney or an appointment of agent form will also need to visit a branch office to apply for a duplicate title on behalf of another person.
 

 

 

If you did not find the information you need, enter a descriptive word or phrase in the Search field located in the upper right corner or send us an e-mail and we will help you get the information you need.

May I obtain a temporary paper plate for my vehicle online?

No, requests for an original or replacement temporary plate must be submitted at a Secretary of State office.

 

 

If you did not find the information you need, enter a descriptive word or phrase in the Search field located in the upper right corner or send us an e-mail and we will help you get the information you need.

What do I do if I don't remember the number on my driver's license or ID card and would like to apply for a replacement online?

Your driver's license number may be printed on your vehicle registration. You might also look for canceled checks or for an expired driver's license or ID card from a previous year. If you are unable to find the number, you'll have to visit a Secretary of State office for a replacement card and present documentation to verify your identity.

 

 

If you did not find the information you need, enter a descriptive word or phrase in the Search field located in the upper right corner or send us an e-mail and we will help you get the information you need.

When can't I renew my driver's license online?

Reasons that your driver's license cannot be renewed online may include:

  1. You renewed by mail or online the last time.
  2. Your Social Security number cannot be verified by the Department of State
  3. You are not a U.S. citizen -- a non citizen's legal presence must be verified at the time of renewal.
  4. You have a Commercial Driver License.
  5. Your license has been canceled or voluntarily surrendered.
  6. Your photograph is not on file.
  7. You have submitted a change of address online within the last 10 days.
  8. Your license has been expired for more than four years.
  9. You have an enhanced license (online renewal of enhanced licenses and ID cards will be available in the future).
  10. Your license has been suspended, revoked or denied.

 

 

If you did not find the information you need, enter a descriptive word or phrase in the Search field located in the upper right corner or send us an e-mail and we will help you get the information you need.

May I order a replacement Graduated Driver License online?

Only replacements for GDL 2 and 3 Level licenses may be ordered online. We will extend this same feature to GDL 1 in the future.

 

 

If you did not find the information you need, enter a descriptive word or phrase in the Search field located in the upper right corner or send us an e-mail and we will help you get the information you need.

Why can't I access driver and ID online services if I have an enhanced driver's license or state ID card?

Enhanced driver's license and state ID card transactions, such as renewing your license or ID, are unavailable because the programming is not yet completed. Enhanced driver's license and ID transactions will be available online in the future. In the meantime, customers with enhanced licenses and IDs should be able to access the online vehicle-related transactions.

 

 

If you did not find the information you need, enter a descriptive word or phrase in the Search field located in the upper right corner or send us an e-mail and we will help you get the information you need.

Can I change the type of license or ID card I have when renewing online?

If you have a chauffeur's license and want to change it to an operator's license, you may do that when renewing online. Other changes, such as switching from an operator's license to a chauffeur's or Commercial Driver License, or changing from a standard license or ID to an enhanced license or ID must be completed at a Secretary of State office.

 

 

If you did not find the information you need, enter a descriptive word or phrase in the Search field located in the upper right corner or send us an e-mail and we will help you get the information you need.

Can I add or drop an endorsement online?

You may drop an endorsement online. To add an endorsement, please visit a Secretary of State office. (Commercial Driver License endorsements and group designations must be added or dropped at a branch office in compliance with state and federal laws.)

 

 

 

If you did not find the information you need, enter a descriptive word or phrase in the Search field located in the upper right corner or send us an e-mail and we will help you get the information you need.

Why can't I use a one-time mailing address when requesting a duplicate driver's license or state ID card online?

For security purposes, we do not send duplicate driver's licenses, ID cards or titles to a one-time mailing address when ordering online. If you are out of state and need assistance replacing a lost license or ID card, please access the Michigan Residents Out-of-State webpage or call the Special Services Branch at 517-322-1473.

 

 

If you did not find the information you need, enter a descriptive word or phrase in the Search field located in the upper right corner or send us an e-mail and we will help you get the information you need.

Can I register to vote online?

Current Michigan law does not allow for online voter registrations. However, you can complete and print a copy of the voter registration application when conducting a driver's license or state ID transaction online. Completed voter registration applications may be mailed or hand-delivered to your local or county clerk's office.

 

 

If you did not find the information you need, enter a descriptive word or phrase in the Search field located in the upper right corner or send us an e-mail and we will help you get the information you need.

Can I enroll as an organ donor online?

Yes, you can add your name to the Michigan Organ Donor Registry during any driver's license or state ID card online transaction. Online enrollment is also available in the Organ Donor section of our website.

 

 

If you did not find the information you need, enter a descriptive word or phrase in the Search field located in the upper right corner or send us an e-mail and we will help you get the information you need.

What is "Customer Authentication"?

The Customer Authentication process is a security feature of our new online transactions. It allows you access to your customer file only after your identity information has been correctly entered and verified. Express Renewal is the only online feature that does not require customer authentication. With an Express Renewal transaction, only the license plate number or watercraft registration number is displayed - no other customer details are revealed.

Once you have authenticated, the system provides a number of options: renewal alerts for your vehicle plates or driver's license, the ability to renew multiple vehicles at a time, online change of address and much more. You'll only need to authenticate once per session, so if you have several online transactions to conduct, the system will personalize your information for each transaction.
 

 

 

If you did not find the information you need, enter a descriptive word or phrase in the Search field located in the upper right corner or send us an e-mail and we will help you get the information you need.

How does a business "authenticate"?

To use ExpressSOS, a business can only have one business address on system and no leased or co-owned vehicles. The business customer enters the title number of a vehicle owned by the business along with the business name and ZIP code. Second, using the same steps as for individual customer authentication, the system verifies the identity of the person conducting the transaction on behalf of the business. (Business customers choosing Express Renewal to renew their vehicle plates do not authenticate.)

Businesses are limited to license plate and watercraft renewals, and duplicate title and registration transactions. The customer file of the individual conducting the transaction is never accessed or revealed.

 

 

If you did not find the information you need, enter a descriptive word or phrase in the Search field located in the upper right corner or send us an e-mail and we will help you get the information you need.

How do I submit a change of address?

You may submit a change of address online, at a Secretary of State office or by using a mail-in change-of-address form. Using our online option is the quickest method for updating your customer profile information, including your address.

 

 

If you did not find the information you need, enter a descriptive word or phrase in the Search field located in the upper right corner or send us an e-mail and we will help you get the information you need.

What are the guidelines for changing my address online?

To protect your personal information and documents against fraud, specific guidelines were developed for changes of address online. The information you provide when you sign in will be used to verify your identity and match it to your customer file.

You cannot submit a change of address online if you:

  1. Submitted a change of address within the last 10 days.
  2. Ordered a duplicate for a driver's license, state ID card or vehicle title on the same day you wish to submit the change of address.
  3. Are renewing a plate with Express Renewal.
  4. Decide to opt out of online transactions.

 

 

If you did not find the information you need, enter a descriptive word or phrase in the Search field located in the upper right corner or send us an e-mail and we will help you get the information you need.

Why are you requesting my e-mail address with online transactions?

Your e-mail address is optional and will be used by the Department of State for communication purposes only. For example, we will use your e-mail to send transaction confirmation receipts or notifications. Your personal information is protected under the terms of the State of Michigan Privacy Policy.

 

 

If you did not find the information you need, enter a descriptive word or phrase in the Search field located in the upper right corner or send us an e-mail and we will help you get the information you need.

Why should I fill out the emergency contact information online?

Your emergency contact information is optional. Your emergency contact information will be held in a database but won't be available for use until programming is completed, at which time the department and law enforcement may use it in the event of an emergency. An emergency contact information option will be available for businesses at a later date.

 

 

If you did not find the information you need, enter a descriptive word or phrase in the Search field located in the upper right corner or send us an e-mail and we will help you get the information you need.

What happens when I opt out of the ExpressSOS with Print 'N Go?

You may choose to opt out at any time. Opting out prevents you from accessing the following online services: Renew a standard driver's license or state ID card; replace a standard driver's license or ID card; renew a vehicle license plate; renew a watercraft registration; request a duplicate title; request a duplicate vehicle, watercraft, snowmobile or moped registration; and change of address.

Customers usually choose to opt out because they are more comfortable conducting their business by mail or in person.

Opting out does not prevent you from using Express Renewal for renewing vehicle or watercraft registrations. You may still use our traditional online services, such as UCC Online, the Michigan Voter Information Center and the Branch Office Locator, even if you have opted out.

 

 

If you did not find the information you need, enter a descriptive word or phrase in the Search field located in the upper right corner or send us an e-mail and we will help you get the information you need.

If I've opted out, can I change my mind and opt back in?

ExpressSOS with Print 'N Go currently does not allow a customer to opt back in.

 

 

If you did not find the information you need, enter a descriptive word or phrase in the Search field located in the upper right corner or send us an e-mail and we will help you get the information you need.