FAQ
UCC Online - General Information
How do I authorize other people to use my billing account to pay for filings and searches?

You should first set up a primary user account. We recommend that the primary user be the person in your organization who will handle the monthly billing account invoices. Create a generic user ID for the primary account. Once the primary account is set up, a secondary account for each employee who will process filings or searches will need to be added. To create an account for a secondary user, click on the Personalization menu, then User Creation, and then Add New User.

To connect your billing account number to all of the users you created, send an email to the UCC Office and include your billing account number and all user names. You will receive a confirmation email from the UCC Office once the billing account number is connected to all of your users.

 

Can’t find what you need? Enter a descriptive word or phrase in the search field in the upper right corner or send us an e-mail.

 

Is there a limit to the number of filings or searches I can complete in one order?

Yes. You may submit up to five financing statements, searches, or combination of the two in one order.
 

 

Can’t find what you need? Enter a descriptive word or phrase in the search field in the upper right corner or send us an e-mail.

 

What is the Debtor Name Quick Search?

The Debtor Name Quick Search is a free online service that allows you to identify debtor names and their variations before submitting a UCC11 Information Request. Debtor name quick searches provide a list of Initial Financing Statement and tax lien numbers.
 

 

Can’t find what you need? Enter a descriptive word or phrase in the search field in the upper right corner or send us an e-mail.

 

What is a Filing Organization?

A Filing Organization allows you to electronically manage multiple users. Companies that have a large number of employees who use the UCC Online system to process financing statements or searches find a Filing Organization beneficial.

The first time you log into your primary account, the UCC Online system will require you to set up at least one Filing Organization. Each secondary user must be assigned to a Filing Organization.
 

 

Can’t find what you need? Enter a descriptive word or phrase in the search field in the upper right corner or send us an e-mail.

 

Why, as a billing account holder, does UCC Online ask for my credit card information at Checkout?

Because your billing account number has not been linked to your online user profile. Setting up a billing account and establishing an online user account are two separate operations in the UCC system. For example, if you set up a billing account as a mail customer, and later established an online profile, your user name, the user names of any employees authorized to use the system, and your billing account number must be provided to the UCC Office so that your online account can be connected with your billing account. A confirmation email will be sent once your online account and billing account have been linked.

A billing account is most beneficial for UCC customers who conduct a large number of searches and filings monthly, either by mail or online.
 

 

Can’t find what you need? Enter a descriptive word or phrase in the search field in the upper right corner or send us an e-mail.

 

How do I pay for filings and searches through UCC Online?

Use your UCC billing account or a Visa, MasterCard or Discover credit or debit card.
 

 

Can’t find what you need? Enter a descriptive word or phrase in the search field in the upper right corner or send us an e-mail.

 

As a UCC Online credit card user, how do I become a billing account holder?

Account holders are billed monthly and are customers who frequently file or search UCC documents. Contact the Accounts Receivable Unit at 517-373-8730 to set up a billing account.
 

 

Can’t find what you need? Enter a descriptive word or phrase in the search field in the upper right corner or send us an e-mail.

 

Can I split payment of fees between my UCC billing account and credit card?

No, you must select either “Billing Account” or “Credit Card” when paying for an order.
 

 

Can’t find what you need? Enter a descriptive word or phrase in the search field in the upper right corner or send us an e-mail.

 

Where do I find the Login for UCC Online?

 On the UCC Online homepage, the blue “Login or Register” button is displayed under the photo of a computer mouse.
 

 

Can’t find what you need? Enter a descriptive word or phrase in the search field in the upper right corner or send us an e-mail.

 

Are my user identification and password case sensitive?

Only your password is case sensitive.
 

 

Can’t find what you need? Enter a descriptive word or phrase in the search field in the upper right corner or send us an e-mail.

 

How long is my password active?

Your password remains active for 90 days. You may change your password at any time by clicking Change Password on the Personalization menu. When logging into UCC Online, incorrectly typing the password three times deactivates it. To reactivate your password, contact your organization’s primary user or the UCC Office at 517-322-1144.

 

Can’t find what you need? Enter a descriptive word or phrase in the search field in the upper right corner or send us an e-mail.

 

Why isn't my postal code accepted on the Registration page?

United States’ ZIP Codes use a five- or nine-digit format. If you are a registered user from a country other than the U.S., you must first select your country from the drop-down menu and the Zip Code field will change to the international Postal Code field.

 

Can’t find what you need? Enter a descriptive word or phrase in the search field in the upper right corner or send us an e-mail.

 

How do I prevent losing UCC work I have entered online before I go through Checkout?

To save entered information, click on the “Save and Add to Cart” button on the Review screen. The information will be saved in your cart for 10 days. If you exit without saving, your information will be lost.

Once a filing is in the Shopping Cart it cannot be edited.  If you realize a mistake has been made, you may delete the filing and begin a new one.
 

Can’t find what you need? Enter a descriptive word or phrase in the search field in the upper right corner or send us an e-mail.

 

How can I delete or correct information once it's entered?

If you are still on the same page, click the “Edit” button next to the debtor, secured party or assignee’s name in the table. Your previously entered information in the name and address fields will appear and you may make any changes necessary. Click the “Save” button when you are done.

If you have entered a party in error, click the “Delete” button to remove the party’s information.

If you are on the Review screen, click the “Edit” button next to the section where the error was made. For example, if a debtor’s name was entered incorrectly, click the “Edit Debtor Info” button to return to the Debtor screen and make your corrections as explained above.
 

 

Can’t find what you need? Enter a descriptive word or phrase in the search field in the upper right corner or send us an e-mail.

 

How do I navigate from screen to screen?

Never use your browser’s back button to move from a screen! If you need to go back, use the “Back” button provided by the UCC application.  Enter the required information and click the “Save” button. You must have at least one debtor or one secured party saved to move to the next screen. The “Continue” button will advance you to the next screen in the filing flow.

 

Can’t find what you need? Enter a descriptive word or phrase in the search field in the upper right corner or send us an e-mail.

 

How do I know that I logged out of UCC Online?

You will be returned to the login screen.

 

Can’t find what you need? Enter a descriptive word or phrase in the search field in the upper right corner or send us an e-mail.

 

Can I use UCC Online if I live in another country?

Yes. Locations outside the U.S. should select their country from the Country drop-down menu during registration.
 

 

Can’t find what you need? Enter a descriptive word or phrase in the search field in the upper right corner or send us an e-mail.

 

Who do I contact if I have UCC questions that aren't answered here?

Call the UCC Office at 517-322-1144 during normal business hours, or e-mail us.
 

 

Can’t find what you need? Enter a descriptive word or phrase in the search field in the upper right corner or send us an e-mail.