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    FAQ
      Online Services
     

     
      New Online Services
      What are the new online transactions?
      How do I pay for online purchases?
      I'm having problems printing my transaction receipt documents, what should I do?
      What type of paper should I use to print my documents?
      How long will the browser window stay open?
      Do I have to sign out? Can't I just close my browser?
      The ExpressSOS website says it is important that I sign out before leaving the computer, but how do I "sign out"?
      Why is the Change of Address/Profile transaction listed on my Transaction Summary when I did not change my address?
      Are there times when ExpressSOS may be unavailable?
     
     
      Vehicle-related
      How do I renew my vehicle plates or watercraft registration online?
      Why aren't all of my vehicles showing on screen when I use Online Renewal PLUS?
      Why would a vehicle or a license plate I no longer own show on my customer file online?
      Why am I having trouble renewing a license plate online?
      My renewal notice has a PIN (Personal Identification Number) printed on it but I cannot renew my license plate online, why?
      Do I still need a PIN to renew a license plate or watercraft registration online?
      Why can't I order a new license plate online?
      Why can't I renew my snowmobile or mo-ped registration online?
      Why can't I order or replace a decal for my snowmobile or mo-ped online?
      Why can't I get a replacement watercraft decal online?
      May I order a duplicate title online?
      May I obtain a temporary paper plate for my vehicle online?
     
     
      Driver/ID-related
      What do I do if I don't remember the number on my driver's license or ID card and would like to apply for a replacement online?
      May I order a replacement Graduated Driver License online?
      Why can't I access driver and ID online services if I have an enhanced driver's license or state ID card?
      Can I change the type of license or ID card I have when renewing online?
      Can I add or drop an endorsement online?
      Why can't I use a one-time mailing address when requesting a duplicate driver's license or state ID card online?
     
     
      Elections and Voting
      Can I register to vote online?
     
     
      Organ Donation
      Can I enroll as an organ donor online?
     
     
      Customer Profile/Change of Address
      What is "Customer Authentication"?
      How does a business "authenticate"?
      How do I submit a change of address?
      What are the guidelines for changing my address online?
      Why are you requesting my e-mail address with online transactions?
      Why should I fill out the emergency contact information online?
      What happens when I opt out of the ExpressSOS?
      If I've opted out, can I change my mind and opt back in?
     

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     •  Electronic Insurance Reporting FAQ
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