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FAQ
  Online Services
 

 
  New Online Services
  What are the new online transactions?
  How do I pay for online purchases?
  I'm having problems printing my transaction receipt documents, what should I do?
  What type of paper should I use to print my documents?
  How long will the browser window stay open?
  Do I have to sign out? Can't I just close my browser?
  The ExpressSOS website says it is important that I sign out before leaving the computer, but how do I "sign out"?
  Why is the Change of Address/Profile transaction listed on my Transaction Summary when I did not change my address?
  Are there times when ExpressSOS may be unavailable?
 
 
  Vehicle-related
  How do I renew my vehicle plates or watercraft registration online?
  Why aren't all of my vehicles showing on screen when I use Online Renewal PLUS?
  Why would a vehicle or a license plate I no longer own show on my customer file online?
  Why am I having trouble renewing a license plate online?
  My renewal notice has a PIN (Personal Identification Number) printed on it but I cannot renew my license plate online, why?
  Do I still need a PIN to renew a license plate or watercraft registration online?
  Why can't I order a new license plate online?
  Why can't I renew my snowmobile or mo-ped registration online?
  Why can't I order or replace a decal for my snowmobile or mo-ped online?
  Why can't I get a replacement watercraft decal online?
  May I order a duplicate title online?
  May I obtain a temporary paper plate for my vehicle online?
 
 
  Driver/ID-related
  What do I do if I don't remember the number on my driver's license or ID card and would like to apply for a replacement online?
  May I order a replacement Graduated Driver License online?
  Why can't I access driver and ID online services if I have an enhanced driver's license or state ID card?
  Can I change the type of license or ID card I have when renewing online?
  Can I add or drop an endorsement online?
  Why can't I use a one-time mailing address when requesting a duplicate driver's license or state ID card online?
 
 
  Elections and Voting
  Can I register to vote online?
 
 
  Organ Donation
  Can I enroll as an organ donor online?
 
 
  Customer Profile/Change of Address
  What is "Customer Authentication"?
  How does a business "authenticate"?
  How do I submit a change of address?
  What are the guidelines for changing my address online?
  Why are you requesting my e-mail address with online transactions?
  Why should I fill out the emergency contact information online?
  What happens when I opt out of the ExpressSOS?
  If I've opted out, can I change my mind and opt back in?
 

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 •  Uniform Commercial Code (UCC)
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 •  Svcs. Provided by Other Govt. Agencies
 •  Electronic Insurance Reporting FAQ
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