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    FAQ
      Online Services
    Are there times when ExpressSOS may be unavailable?
     
    Answer:

    ExpressSOS will occasionally be down for maintenance. In addition, credit and debit card payments cannot be processed between 2 a.m. and 6 a.m. on Sunday mornings because the software that processes electronic payments is off line at that time.

    Databases outside the state's system for driver's license and state ID card transactions will also be unavailable at certain times, but this should only affect a small number of our web customers. The following table gives you the maintenance schedule for databases outside the state's system

    Hours not Available
    (Eastern Time)
    Transactions Affected System Name
    (Outside of the state's system)
         
    Sunday morning
    2 a.m. to 6 a.m. (Only when vendor deems it necessary)
    Any online transaction requiring a credit card or debit card payment CEPAS - Centralized Electronic Payment Authorization System database
         
    Daily
    3 a.m. to 4 a.m.
    Driver's license - State ID card Applicable only if a CDLIS check has not been run within the last 90 days CDLIS - Commercial Driver License Information System database
         
    Tuesday though Saturday
    3 a.m. to 4 a.m.

    Sunday and Monday
    12:30 a.m. Sunday to 4 a.m.

    Monday Driver's license - State ID card Applicable only if a PDPS check has not been run within the last 90 days PDPS - Problem Driver Point System database
     
         
    Monday through Friday
    1:30 a.m. to
    4 a.m.

    Saturday
    12:01 a.m. to
    7 a.m. and
    11 p.m. to midnight

    Sunday
    12:01 a.m. to
    8 a.m. and
    11:30 p.m. to midnight
    Driver's license - State ID card Applicable only if an SSOLV check has not been run within the last 90 days SSOLV - Social Security Administration database


     

    If you did not find the information you need, enter a descriptive word or phrase in the Search field located in the upper right corner or send us an e-mail and we will help you get the information you need.


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