If you claimed a refund on your Income Taxes and the Department of Treasury (Department) determined that you were not entitled to all or part of this refund by either adjusting or denying your refund, you have the right to request that your matter be reviewed through the informal conference process.

To speak with a Customer Service Representative about your refund adjustment or denial, please call 1-800-827-4000. Many matters can be resolved over the phone. Please understand that our busiest time of the year is January through March and that there can be long wait times to speak with one of our staff.

Most of the time, the Customer Service Representative can explain the adjustment. If they suggest you send additional documentation to the Department, you should do so within 60 days of the date of the refund denial or adjustment. Responding within 60 days and requesting an informal conference preserves your right to an informal conference.

You may also review the explanation you received from the Department or check our website for additional information. If you are not satisfied with the Department's determination, you may submit a written request for an informal conference within 60 days of the date on the notice of refund denial or adjustment.