MTO Error Messages

Error Glossary

Error Code Format

Description

nnnn

MiLogin error codes are four digits without a lead alpha character.

Annnn

Application down errors start with A and are followed by four digits.

Cnnnn

Common module errors start with C and are followed by four digits.

Rnnnn

Registration errors start with R and are followed by four digits.

Snnnn

Sales, Use, Withholding (SUW) errors start with S and are followed by four digits.

Ennnn

ESA (Essential Services Assessment) errors start with E and are followed by four digits.

Bnnnn

Bulk e-File errors start with B and are followed by four digits.

MiLogin Errors

Error Code

Description

Additional Information

2004

Your Michigan Treasury Online User ID already has an active session. If you choose to continue, the existing Michigan Treasury Online session will be logged out and any unsaved changes will be lost.

You already have an active session on another browser or tab. Please logout from the other location in order to proceed or close this session and return to your other open session.

2005

You do not have permission to access the requested resource.

MTO user never accessed MTO from MBOS and the log-in credentials were not converted. You must create a new user profile.

2007

The requested resource has encountered a login error. Please try again.

The resource you have requested is temporarily unavailable or is not responding at the moment.

See "Troubleshooting MTO Error Messages" below.

Application Errors


General Error

Error Code Description Additional Information

A1000

An unexpected application error has occurred. Please submit your request again. If you continue to receive this message, visit the troubleshoot page.

If an error is not handled by another specific error code, it will fall under this general error code.

See "Troubleshooting MTO Error Messages" below.

Application-Specific Errors

Error Code Description Additional Information

A2000

The Registration application is unavailable at this time due to maintenance/upgrade. Please try again later. If you continue to receive this message, visit the troubleshoot page.

This application has been taken down by Treasury. Check MTO Maintenance Outages or your MTO homepage for more details.

If you receive this error message after the restore date and time, see "Troubleshooting MTO Error Messages" below.

A3000

The Sales, Use and Withholding (SUW) application is unavailable at this time due to maintenance/upgrade. Please try again later. If you continue to receive this message, visit the troubleshoot page.

This application has been taken down by Treasury. Check MTO Maintenance Outages or your MTO homepage for more details.

If you receive this error message after the restore date and time, see "Troubleshooting MTO Error Messages" below.

A4000 The Essential Services Assessment (ESA) application is unavailable at this time due to maintenance/upgrade. Please try again later. If you continue to receive this message, visit the troubleshoot page.

This application has been taken down by Treasury. Check MTO Maintenance Outages or your MTO homepage for more details.

If you receive this error message after the restore date and time, see "Troubleshooting MTO Error Messages" below.

A5000 The Bulk File Upload application is unavailable at this time due to maintenance/upgrade. Please try again later. If you continue to receive this message, visit the troubleshoot page.

This application has been taken down by Treasury. Check MTO Maintenance Outages or your MTO homepage for more details.

If you receive this error message after the restore date and time, see "Troubleshooting MTO Error Messages" below.

Common Errors 

Error Code Description Additional Information

C1010

Unable to retrieve you business relationships.  Please submit your request again. If you continue to receive this message, visit the troubleshoot page.

See "Troubleshooting MTO Error Messages" below.

C1020 Unable to retrieve Business Details data. Please submit your request again. If you continue to receive this message, visit the troubleshoot page. See "Troubleshooting MTO Error Messages" below.
C1030 Unable to validate FEIN/TR. Please submit your request again. If you continue to receive this message, visit the troubleshoot page. See "Troubleshooting MTO Error Messages" below.
C1040 Unable to validate shared secrets. Please submit your request again. If you continue to receive this message, visit the troubleshoot page. See "Troubleshooting MTO Error Messages" below.
C1050 Unable to validate the Emailed Access Code. Please submit your request again. If you continue to receive this message, visit the troubleshoot page. See "Troubleshooting MTO Error Messages" below.
C1060 Unable to generate the Emailed Access Code. Please submit your request again. If you continue to receive this message, visit the troubleshoot page. See "Troubleshooting MTO Error Messages" below.
C1070 Unable to retrieve Letters and Licenses. Please submit your request again. If you continue to receive this message, visit the troubleshoot page. See "Troubleshooting MTO Error Messages" below.
C1080 Unable to retrieve Fast Pay data. Please submit your request again. If you continue to receive this message, visit the troubleshoot page. See "Troubleshooting MTO Error Messages" below.
C1090 Unable to connect to the Treasury Payment System (JPM Chase). Please submit your request again. If you continue to receive this message, visit the troubleshoot page. See "Troubleshooting MTO Error Messages" below.

Registration Errors 


Business Data Errors

Error Code Description Additional Information

R2010

Unable to retrieve business data. Please submit your request again. If you continue to receive this message, visit the troubleshoot page.

See "Troubleshooting MTO Error Messages" below.

R2020 Unable to save business data. Please submit your request again. If you continue to receive this message, visit the troubleshoot page. See "Troubleshooting MTO Error Messages" below.

Registration Module Errors

Error Code Description Additional Information

R2030

Unable to retrieve delegate information. Please submit your request again. If you continue to receive this message, visit the troubleshoot page.

See "Troubleshooting MTO Error Messages" below.

SUW Errors 


SUW Module Errors

Error Code Description Additional Information

S3010

Unable to load Required Tax Returns. Please submit your request again. If you continue to receive this message, visit the troubleshoot page.

See "Troubleshooting MTO Error Messages" below.

S3020 Unable to submit return. Please submit your request again. If you continue to receive this message, visit the troubleshoot page. See "Troubleshooting MTO Error Messages" below.
S3030 Unable to save return. Please submit your request again. If you continue to receive this message, visit the troubleshoot page. See "Troubleshooting MTO Error Messages" below.
S3040 Unable to display Amend Tax Returns. Please submit your request again. If you continue to receive this message, visit the troubleshoot page. See "Troubleshooting MTO Error Messages" below.
S3050 Unable to display Filed Returns. Please submit your request again. If you continue to receive this message, visit the troubleshoot page. See "Troubleshooting MTO Error Messages" below.
S3060 Unable to display Tax Return. Please submit your request again. If you continue to receive this message, visit the troubleshoot page. See "Troubleshooting MTO Error Messages" below.
S3070 Unable to connect to the Treasury Payment System (JPM Chase). If you continue to receive this message, visit the troubleshoot page. See "Troubleshooting MTO Error Messages" below.
S3080 Unable to retrieve processed payments records. If you continue to receive this message, visit the troubleshoot page. See "Troubleshooting MTO Error Messages" below.
S3200 Unable to retrieve Payment Voucher data. If you continue to receive this message, visit the troubleshoot page. See "Troubleshooting MTO Error Messages" below.

W-2 Errors

Error Code Description Additional Information

S3090

Unable to upload - file is empty or no data found. Please check the file and try again.

File is too small to contain a record or is empty.

S3100 Unable to upload - invalid file extension. Please upload ".pdf", ".zip" or ".rar" files only. W-2 files in other formats may be re-saved as these acceptable file formats and then uploaded.
S3110 Unable to upload - file size if too large.  Maximum file size is 10MB. Split and upload multiple, smaller files for the tax year. Unable to upload a single file greater than 10MB. Reduce the size of the file by transferring some data to a new file.  Save and upload multiple files.
S3120 Unable to upload - the system has identified virus/malware in the file.  Please check the file before reattempting upload. Unable to upload security compromised file.
S3130 An unexpected error occurred during file upload. Please submit your request again. If you continue to receive this message, visit the troubleshoot page. See "Troubleshooting MTO Error Messages" below.
S3140 An unexpected error occurred during file upload. Please submit your request again. If you continue to receive this message, visit the troubleshoot page. See "Troubleshooting MTO Error Messages" below.
S3150 An unexpected error occurred during file upload. Please submit your request again. If you continue to receive this message, visit the troubleshoot page. See "Troubleshooting MTO Error Messages" below.
S3160 An unexpected error occurred during file upload. Please submit your request again. If you continue to receive this message, visit the troubleshoot page. See "Troubleshooting MTO Error Messages" below.
S3170 Unable to retrieve W-2 records data. Please submit your request again. If you continue to receive this message, visit the troubleshoot page. See "Troubleshooting MTO Error Messages" below.

Fuel Credit Errors

Error Code Description Additional Information

S3180

Unable to retrieve Fuel Credit Refund history. Please submit your request again. If you continue to receive this message, visit the troubleshoot page.

See "Troubleshooting MTO Error Messages" below.

S3190 Unable to submit Fuel Credit Refund request. Please submit your request again. If you continue to receive this message, visit the troubleshoot page. See "Troubleshooting MTO Error Messages" below.

ESA Errors

Error Code Description Additional Information

E4010

Failed to retrieve parcel data. Please try again. If you continue to receive this message, visit the troubleshoot page.

See "Troubleshooting MTO Error Messages" below.

E4020 Failed to retrieve yearly returns data. Please try again. If you continue to receive this message, visit the troubleshoot page. See "Troubleshooting MTO Error Messages" below.
E4030 Failed to submit the return. Please submit your request again. If you continue to receive this message, visit the troubleshoot page. See "Troubleshooting MTO Error Messages" below.
E4040 Failed to connect to the Treasury Payment System (JPM Chase). To process your payment use the "Make a Payment" option. If you continue to receive this message, visit the troubleshoot page. See "Troubleshooting MTO Error Messages" below.
E4050 Unable to retrieve summary data. Please submit your request again. If you continue to receive this message, visit the troubleshoot page. See "Troubleshooting MTO Error Messages" below.
E4060 Unable to retrieve correspondence data. Please submit your request again. If you continue to receive this message, visit the troubleshoot page. See "Troubleshooting MTO Error Messages" below.

Bulk e-File Errors

Error Code Description Additional Information

B5010

Unable to upload - ".zip" file is empty or no data found. Please check the file and try again. If you continue to receive this message, please contact your software provider.

File is too small to contain a record or is empty.

B5020

File name exceeds 20 character limit or contains special characters or spaces. Please rename the file and try again. Unable to upload a file name greater than 20 characters or containing special characters or spaces.
B5030 Unable to upload - invalid file extension. Both outer and inner files must be in ".zip" format. The inner ".zip" file must contain only one ".xml" file.  Please check the file and try again. If you continue to receive this message, please contact your software provider. Both files, outer and inner zip, must be ".zip". File in inner zip must be ".xml". Inner zip file can only contain one ".xml" file.
B5040 Unable to upload - Number of files in the ".zip" or file size is exceeded. Maximum number of files allowed are 3,000. Maximum file size is 10MB. Please split and upload multiple, smaller files.  If you continue to receive this message, please contact your software provider. Unable to upload a single file greater than 10MB. Reduce the size by splitting data into multiple files.  Save and upload multiple files.
B5050 Unable to upload - the system has identified virus/malware in the file.  Please check the file before reattempting upload. If you continue to receive this message, please contact your software provider. Unable to upload security compromised files.
B5060 Unable to upload - transmission upload is improperly formatted. If you continue to receive this message, please contact your software provider. Unable to upload improperly formatted files.
B5070 An unexpected error occurred during file upload. Please submit your request again.  If you continue to receive this message, visit the troubleshoot page. See "Troubleshooting MTO Error Messages" below.
B5080 An unexpected error occurred during file upload. Please submit your request again.  If you continue to receive this message, visit the troubleshoot page. See "Troubleshooting MTO Error Messages" below.
B5090 An unexpected error occurred during file upload. Please submit your request again.  If you continue to receive this message, visit the troubleshoot page. See "Troubleshooting MTO Error Messages" below.
B5100 No acknowledgments found based on search criteria provided.  Please change the search criteria and try again. If you continue to receive this message, visit the troubleshoot page. No acknowledgment available based upon search criteria. Search criteria include trying to retrieve an acknowledgment for a submission transmitted by another user, the submission was not received by Treasury and/or the submission has not been processed.
B5110 Unable to generate an acknowledgment file for viewing or downloading.  File size exceeds the maximum allowed. Please change the search criteria and try again.  Acknowledgment request is generating too large a file size. May need to access acknowledgments by clicking the Confirmation Number on the History tab.
B5120 Unable to retrieve Bulk File Transmission History data. Please submit your request again. If you continue to receive this message, visit the troubleshoot page. See "Troubleshooting MTO Error Messages" below.
B5130 Unable to retrieve acknowledgments. Please submit your request again or change search criteria. If you continue to receive this message, visit the troubleshoot page. See "Troubleshooting MTO Error Messages" below.

Troubleshooting MTO Error Messages

MTO error messages are used to inform system users that MTO stopped working at a particular point. Regardless of the type of error message received, the reason for the error is the same - MTO has lost connection with Treasury's servers. MTO connection loss can
occur for a variety of reasons, the root cause can be on Treasury's side or the user's side.

If you repeatedly receive an MTO error message, complete all of the following steps. Be sure to reattempt your MTO transaction after each step:

  • Verify you are using an MTO supported web browser: Chrome, IE10 and higher, Firefox, Safari, Edge
  • Log out of the MTO session and exit the browser completely
  • Shutdown computer and restart
  • Clear browser cache
  • Switch web browsers and/or computers if possible

If you continue to receive the error message after completing the steps referenced above, please contact the Treasury Customer Service Center during normal business hours (Monday - Friday, 8 am - 4:45 pm EST):

  • Essential Services Assessment (ESA) customers call 517-241-0310
  • Registration and Sales, Use, Withholding (SUW) customers call 517-636-6925