What should I do if my home heating credit has been processed but I have not received the energy draft that was issued?

You must allow 30 days before submitting a customer service request by using “Check My Income Tax Info”.

For privacy and security reasons, you will be asked for your social security number, name, tax year, adjusted gross income or total household resources and filing status.

  1. Select the option “Ask an Account Specific Question”.
  2. To verify your identity, log in using the filer’s social security number and name, then choose the option “Ask Treasury a Question”.
  3. You will be asked to enter the tax year, your adjusted gross income/total household resources and filing status.  Follow the directions given on the next page to submit a detailed description of the situation with your question.

Include your full name, complete current mailing address and the tax year you are inquiring about with your request.

If your address is incorrect with the Michigan Department of Treasury, you can change your address by using “Check My Income Tax Info”.

  1. Select the option “Change My Address”.
  2. To verify your identity, log in using the filer’s social security number and name, then choose the option “Change My Address”.
  3. You will be asked to enter the tax year, your adjusted gross income/total household resources and filing status. Follow the directions given on the next page to submit an address change.

Note: If you are unable to authenticate using your current tax year information, select the previous tax year return to authenticate with.  When you submit your question, explain that you selected a previous year to authenticate with.  Include the adjusted gross income, home heating credit amount on line 44 of the MI-1040CR-7 form and tax year you are inquiring about.

If your address is correct with the Michigan Department of Treasury, verify with the post office that they have the correct address on file. It may be helpful to inform them if you are experiencing difficulty receiving mail from the Michigan Department of Treasury.

Telephone help is available for the Deaf or Hearing Impaired using teletypewriter (TTY) equipment through the Michigan Relay Center by calling 800-649-3777 or 711 between the hours of 8:00 a.m. and 4:45 p.m.