Why did I receive a letter stating that I was not going to get paid for a particular energy draft? Will I be able to collect the money at a later date, or do I have to get it from the customer?

The letter you received is an “Exception Letter”. In most cases, it is to inform you that you will not be receiving payment for a particular draft(s) at this time. You may, however, receive payment for the draft(s) once they are reprocessed at a later date if applicable. If there is another reason for nonpayment, the notice will provide an explanation as to why it is not feasible.