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Problem Resolution Offices - Need Help?
The UIA's Problem Resolution Offices (PROs) resolve customer problems and provide access to automated resources. They are open various hours (Eastern time) weekdays, except these state holidays:
New Year's Day; Martin Luther King, Jr.'s Birthday; President's Day; Memorial Day; Independence Day; Labor Day; Veterans' Day; Election Day (only in years of gubernatorial or presidential elections); Thanksgiving; Friday after Thanksgiving; Christmas Eve; Christmas; and New Year's Eve.
In the event a listed holiday falls on a weekend, please call 1-866-500-0017 to learn if state offices are open before going to a PRO.
PROs provide:
- Telephones and computers for the convenience of customers who may not have access to a computer or telephone to file their claim. If you are going to file an unemployment claim at a PRO, please bring: Your Social Security Number, your Driver's License Number or State Identification or your MARVIN PIN (if you have one); along with the names and addresses of employers you have worked for in the past 18 months with your quarterly gross earnings and the last date of employment with each employer. If you are not a U.S. citizen or national, you will need your Alien Registration Number and the expiration date of your work authorization.
- In-person help for problems with claims
- A presence in the community that includes, on request, presentations about unemployment insurance services to employer, business, labor, and community groups
File at a PRO:
If you are going to file an unemployment claim at a PRO, please bring:
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Your Social Security Number, your Driver's License Number or State Identification or your MARVIN PIN (if you have one)
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If you are not a U.S. citizen or national, you will need your Alien Registration Number and the expiration date of your work authorization.
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Names and addresses of employers you have worked for in the past 18 months including quarterly gross earnings and the last date of employment with each.
PRO Locations:
If you need help, please call one of our toll-free hotlines:
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UNEMPLOYED WORKERS WITH QUESTIONS - If you are an unemployed worker with questions, please call one of our toll-free hotlines during the hours below:
EMPLOYERS WITH QUESTIONS - If you are an employer customer with questions, please call one of our toll-free hotlines during the hours below:
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