TTY callers should use 1-866-366-0004 weekdays from 8 a.m. to 5 p.m. Eastern time.

You can also visit one of our Problem Resolution Offices (PROs). Staff at these walk-in help centers provides answers to your questions or help to resolve problems with your claim. The office hours are 8:00 a.m. to 4:00 p.m. (Eastern time) Monday through Friday.

PROs provide:

• Telephones and computers for the convenience of customers who may not have access to a computer or telephone to file their claim;
  
• In-person help for problems with claims;
  
• A presence in the community that includes, on request, presentations about unemployment insurance services to employer, business, labor, and community groups