The Agency’s Advocacy Program was signed into law in December 1989.  Section 5a of the Michigan Employment Security Act provided for implementation of a program to assist both employers and unemployed workers at no cost through a statewide network of qualified, independent contractors.

The customer-friendly, easy-to-use program was created to improve understanding of the unemployment insurance system and its appeals/decision-making process while increasing overall customer satisfaction in an area of the agency where dissatisfaction is generally expected.

Advocates accompany employers and unemployed workers to hearings and represent them in most cases.  Advocates help facilitate a fair decision by ensuring that the facts are properly included and considered in the case as well as provide consultation and representation.  All of these services are designed to simplify the process, reduce fear and intimidation, educate the employer and/or unemployed worker and provide excellent customer service.