• Introduction

• Basic Terms Used at a Hearing

• Why Is It Important To Attend The Hearing?

• What Happens First?

• Preparation Before The Hearing

• Who and What Should Be Brought to the Hearing?

• What Happens At The Hearing?

• What Happens After the Hearing?

• Burden of Proof: The Key to Making Your Best Case

• Misconduct Cases

• Voluntary Leaving Cases

• Refusal Of Suitable Work Cases

• Eligibility For Benefits

• Liability/Tax Issues

• Some Final Words