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| Vision and Goals |
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VISION
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Better customer understanding of why the decision was made.
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Increase the number of right decisions because more facts are properly included.
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Increased perception of fairness.
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Customer friendly process (remove intimidation, procedural and lack of understanding impediments.
GOALS
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Customer friendly easy to use and access program.
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Administratively simple process.
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Expert service providers.
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Public private partnership model example.
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Cost effective program.
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Education system for customers.
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Avoidance of hearing delays.
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Some avoidance of unnecessary appeals.
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Non-attorney participation.
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