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Vision and Goals

VISION

  1. Better customer understanding of why the decision was made.
  2. Increase the number of right decisions because more facts are properly included.
  3. Increased perception of fairness.
  4. Customer friendly process (remove intimidation, procedural and lack of understanding impediments.

GOALS

  1. Customer friendly easy to use and access program.
  2. Administratively simple process.
  3. Expert service providers.
  4. Public private partnership model example.
  5. Cost effective program.
  6. Education system for customers.
  7. Avoidance of hearing delays.
  8. Some avoidance of unnecessary appeals.
  9. Non-attorney participation.
Michigan Business One Stop
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Related Content
 •  Advocacy Program Annual Report 2008 PDF icon
 •  Quality of service PDF icon
 •  What is the Advocacy Program?
 •  Mission
 •  What services does the program provide?
 •  Issues excluded from services
 •  How to request Advocacy assistance
 •  Who is the advocate?
 •  How to become an advocate
 •  How the program was created
 •  Summary of Calendar Year Activity PDF icon

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