Frequently Asked Questions
When do I call MARVIN?
Workers who have applied for unemployment benefits must call UIA's automated MARVIN system once every two weeks to certify about their eligibility for benefits. Workers must call MARVIN according to the following schedule based on the last two digits of their Social Security number.
The MARVIN telephone number is 1-866-638-3993.
MARVIN Call-In Schedule
|8:00 - 9:00||00-01-02-03||34-35-36||67-68-69|
|9:00 - 10:00||04-05-06||37-38-39||70-71-72|
|10:00 - 11:00||07-08-09||40-41-42||73-74-75|
|11:00 - 12:00||10-11-12||43-44-45||76-77-78|
|12:00 - 1:00||13-14-15||46-47-48||79-80-81|
|1:00 - 2:00||16-17-18||49-50-51||82-83-84|
|2:00 - 3:00||19-20-21||52-53-54||85-86-87|
|3:00 - 4:00||22-23-24||55-56-57||88-89-90|
|4:00 - 5:00||25-26-27||58-59-60||91-92-93|
|5:00 - 6:00||28-29-30||61-62-63||94-95-96|
|6:00 - 7:00||31-32-33||64-65-66||97-98-99|
MARVIN is busy; I can't get through at my assigned time.
If callers cannot get through to MARVIN at their appointed day and time, they can call MARVIN on Thursday or Friday any time between 8:00 a.m. and 7:00 p.m.
I answered a question incorrectly on MARVIN.
To prevent mistakes in answering MARVIN questions, please remember to answer each question by pressing "1" for "yes" or "9" for "no" on your telephone keypad. After all questions have been answered, MARVIN repeats the given answers. Listen carefully and if the information is not correct press "9." The questions will be repeated, and you will be able to correct any answers.
I called MARVIN today but my payment is not on my debit card or in my account.
It takes approximately two working days after calling MARVIN before the benefit payments are directly deposited into an individual's bank or credit union account or added to the worker's Michigan UI Debit Card.
I lost my Michigan UI Debit Card.
If a Michigan UI Debit Card is lost or stolen, a replacement card can be obtained by calling Bank of America customer service toll free at 1-866-436-1964.
How can I have my unemployment benefits directly deposited into my bank account?
UIA now issues unemployment benefits electronically - direct deposit into a bank or credit union account or through the Michigan UI Debit Card. Workers select their payment option as they apply for benefits. If no choice is made, the worker will automatically receive the UI debit card. The payment option can be changed at any time by calling UIA's toll-free claims line 1-866-500-0017 (select Option #2) or by creating a free online web account at the UIA website (www.michigan.gov/uia). To create the web account users should click on the link entitled "On-line Services for Unemployed Workers." The online web account will also give them access to a history of their unemployment benefit payments.
I changed my payment option (debit card or direct deposit). Did it go through?
Workers can see if the payment option has changed by checking their free UIA online web account (see answer above).
What else can I do to get help with my unemployment claim?
UIA has fifteen Problem Resolution Offices (PRO) throughout the state to help workers in resolving issues they may have with their unemployment claims.
- Alpena (temporary) - 315 West Chisholm, Alpena, MI 49707 M-T-W-F 8 AM - 4 PM; Th 9 AM - 4 PM
- Benton Harbor (temporary) - 401 8th St., Benton Harbor, MI 49022 M-F 8 AM - 4 PM
- Detroit - 3024 W. Grand Blvd., Suite L-385, Detroit, MI 48202 M-F 8 AM - 4 PM
- Gaylord - 931 Otsego Avenue, Gaylord, MI 49735 M-F 8 AM - 4 PM
- Grand Rapids - 3391A Plainfield NE, Grand Rapids, MI 49525 M-F 8 AM - 4 PM
- Hancock - 110 East Quincy, Hancock, MI 49930-2138 M, W, TH, F 8 AM - 4 PM
- Lansing - 5015 S. Cedar St., Lansing, MI 48910 M-F 8 AM - 4 PM
- Marquette - 2833 U.S. 41 West, Marquette, MI 49855 M-F 8 AM - 4 PM
- Ontonagon (temporary) - 429 River St., Ontonagon, MI 49953 Tue 9 AM - 3 PM
- Saginaw - 4901 Towne Center Road, Suite 103, Saginaw, MI 48604 M-F 8 AM - 4 PM