Who is MARVIN?

The staff of the Unemployment Insurance Agency (UIA) would like to introduce MARVIN. MARVIN got his name from the acronym for the Michigan's Automated Response Voice Interactive Network, a system that allows you to communicate with the UIA's computer by using a touch-tone or a push-button telephone with a tone/pulse switch (the switch must be set at "Tone"). Rotary or pulse telephones cannot interact with MARVIN. MARVIN uses digitized human speech to provide you with step-by-step instructions and information regarding your claim. MARVIN's statewide toll-free number is 1-866-638-3993.

In his short time here, MARVIN, as he is affectionately called by the staff and customers of the UIA, has become a household name in Michigan. MARVIN has been quickly accepted by both the staff and customers of the UIA as a friendly, fast, and efficient means for the UIA to deliver services.


Why is MARVIN such a valued member of the UIA's team? In a recent appraisal, MARVIN's performance was described in glowing terms:
  • MARVIN works 11 hours a day, Monday through Saturday.

  • MARVIN frees our staff to provide other services.

  • MARVIN works every holiday.

  • MARVIN can handle more than 800 phone calls at the same time.

  • MARVIN gives fast, accurate and timely information.

  • If needed information is not available to him, MARVIN refers you to someone who can help.


To use MARVIN all you need is:

  • access to a touch-tone or tone/pulse telephone
  • your Social Security Number
  • your Personal Identification Number (PIN)

MARVIN allows you to:

  • phone-in your continued weeks of unemployment
  • ask for information about your benefit payment; such as the date your last payment was made and the amount

Using MARVIN to phone-in your continued weeks of unemployment is mandatory. Contact UIA at 1-866-500-0017 if for some reason you are unable to use MARVIN, or if:

  • you are in a training program approved by UIA
  • you are claiming a flexible week
  • you are self-employed and submitting a profit and loss statement
  • you are not able to use MARVIN, for whatever reason.

Getting Started

Before calling MARVIN's statewide toll-free number 1-866-638-3993, there are a few things you need to do:

  • Read the entire unemployment insurance information booklet you received by mail before you phone-in your biweekly claim. Have your responses ready to enter.
  • Use the Schedule of Appointments to find out your appointment time.
  • Select your four digit Personal Identification Number (PIN).
  • Know the week ending dates for the weeks you are claiming. You must use Saturday's date for the week ending date.
  • If during your call to MARVIN there is background noise (a loud radio, television, or talking), static on the line, or if you're using a cellular phone and have a bad connection, you may need to hang up and call back on a touch-tone or tone/pulse telephone. These sounds may interfere with your communicating with MARVIN

More MARVIN Information