Problem Resolution Offices - Need Help?

Unemployment Insurance Problem Resolution Offices (PROs) resolve customer problems and provide access to automated resources. They are open various hours (Eastern time) weekdays, except these state holidays:

New Year's Day; Martin Luther King, Jr.'s Birthday; President's Day; Memorial Day; Independence Day; Labor Day; Veterans' Day; Election Day (only in years of gubernatorial or presidential elections); Thanksgiving; Friday after Thanksgiving; Christmas Eve; Christmas; and New Year's Eve.

In the event a listed holiday falls on a weekend, please call 1-866-500-0017 to learn if state offices are open before going to a PRO. 

PROs provide:

  • Telephones and computers for the convenience of customers who may not have access to a computer or telephone to file their claim.
  • In-person help for problems with claims
  • A presence in the community that includes, on request, presentations about unemployment insurance services to employer, business, labor, and community groups


If you are going to file an unemployment claim at a PRO, please bring:

  • Your Social Security Number, your Driver's License Number or State Identification or your MARVIN PIN (if you have one)
  • If you are not a U.S. citizen or national, you will need your Alien Registration Number and the expiration date of your work authorization.
  • Names and addresses of employers you have worked for in the past 18 months including quarterly gross earnings and the last date of employment with each.

PRO Locations: 

If you need help, please call one of our toll-free hotlines:

  • UNEMPLOYED WORKERS WITH QUESTIONS - If you are an unemployed worker with questions, please call one of our toll-free hotlines during the hours below:

    • Customer Service Hotline, 1-866-500-0017
      8 a.m. to 4:30 p.m. weekdays


    • We are closed during the following holidays-

      Monday, January 2, 2017

      New Year's Day                         

      Monday, January 16, 2017

      Martin Luther King Jr Day

      Monday, February 20, 2017

      President's Day

      Monday, May 29, 2017

      Memorial Day

      Tuesday, July 4, 2017

      Independence Day

      Monday, September 4, 2017

      Labor Day

      Friday, November 10, 2017

      Veteran's Day

      Thursday, November 23, 2017

      Thanksgiving Eve

      Friday, November 24, 2017

      Thanksgiving Day

      Friday, December 22, 2017

      Christmas Eve

      Monday, December 25, 2017

      Christmas Day

      Friday, December 29, 2017

      New Year's Eve


    EMPLOYERS WITH QUESTIONS - If you are an employer customer with questions, please call one of our toll-free hotlines during the hours below:

    • Office of Employer Ombudsman (OEO), 1-855-4UIAOEO (1-855-484-2636)

      8:30 a.m. to 4:30 p.m. weekdays