Skip Navigation
LARA: Unemployment Insurance AgencyMichigan.gov: Official Web Site for the State of Michigan
Michigan.gov Home
close print view

UIA Announces Launch of New Office of Employer Ombudsman

Agency: Unemployment Insurance Agency

September 22, 2011 - In an effort to provide the state's employers with better service, Michigan's Unemployment Insurance Agency today announced the launch of a newly-created Office of the Employer Ombudsman (OEO).

"Michigan's Unemployment Insurance Agency is launching the Office of the Employer Ombudsman (OEO) which will benefit employers across the state. The move will create a single, responsive point of contact for employers and enable us to leverage agency resources to provide faster, more efficient resolution of employer concerns," said Steven H. Hilfinger, director of the Michigan Department of Licensing and Regulatory Affairs, which oversees UIA.

Steve Arwood, director, Unemployment Insurance Agency (UIA) said "OEO is the newest in a line of comprehensive employer customer services offered through UIA. Employers will be able to interact with the office by phone through a new, toll free phone number and via e-mail, which will provide employers with the capability to express concerns and communicate with the agency on a round-the-clock basis."

OEO's efforts to meet the needs of Michigan's employer community will be guided by its service guarantees, which focus on immediately addressing employer concerns, acknowledging and following up with concerns submitted via email within two business days and following up with employers within two business days to advise of further investigation necessary to resolve their concerns.

Employers will be able to contact OEO through its toll-free phone number at 1-855-484-2636 (4-UIAOEO) or via e-mail at OEO@michigan.gov. The Office will be open from 8:30 A.M. to 4:30 P.M., Monday through Friday.

Other UIA employer resources include the Advocacy Program, Fraud Hotline, Tax Services, Employer Web Account Manager (EWAM), Speakers Bureau and Employer Filed Claims (EFC). For additional details regarding any of UIA's Employer Customer Services, please visit the Agency's Website at www.michigan.gov/uia.

For more information about LARA, please visit www.michigan.gov/lara. Follow us on Twitter www.twitter.com/michiganLARA, "Like" us on Facebook or find us on YouTube www.youtube.com/michiganLARA.
Related Content
 •  Unemployment Insurance Agency Employer Seminar to be Held in Traverse City
 •  Unemployed Workers Can Claim Benefits on 4th of July
 •  Unemployment Insurance Claimants to be Issued New Debit Cards
 •  Unemployment Insurance Agency Invites Employers to Attend Seminars; Free Seminars being held through mid-October across the state
 •  Unemployed Workers Can Claim Unemployment Benefits on Presidents Day
 •  Unemployment Benefits Are Taxable; Benefit Statements Available Online
 •  Unemployed Workers Can Claim Benefits on MLK Holiday
 •  Federally-funded Unemployment Benefits Set to Expire
 •  JP Morgan Chase Warns That UIA Debit Card Data Exposed
 •  Unemployed Workers Can Claim Unemployment Benefits Throughout Thanksgiving Week
 •  New UIA Gaylord Office to Open November 12
 •  Unemployed Workers Can Claim Benefits on Veterans Day
 •  Michigan Unemployment Insurance Gaylord Office Relocates Customers can use new offices beginning November 6
 •  UIA Houghton Office Relocates
 •  New Unemployment Insurance System Open for Business; Customers are reminded to use the agency's online system for speedy communication with the agency
 •  Federally-funded Unemployment Benefits Reduced Due to Sequester
 •  Michigan's Unemployment Insurance Agency Undergoes Computer System Upgrade; Agency Services Unavailable on September 26-30
 •  Unemployed Workers Can Claim Benefits Throughout Labor Day Holiday
 •  UIA Saginaw Office Relocates
 •  Unemployment Insurance Agency Invites Employers to Attend Seminars; Free Seminars being held through mid-October across the state
QR code

Michigan.gov Home
PoliciesMichigan NewsMichigan.gov Survey

Copyright © 2014 State of Michigan