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    Michigan's Unemployment Insurance Agency Expands with Full Service at 14 Locations across State

    Agency: Unemployment Insurance Agency

    JUNE 7, 2012 - In an effort to provide an increased level of service and convenience to its customers, Michigan's Unemployment Insurance Agency is staffing six additional locations in various counties across Michigan, expanding its network of Problem Resolution Offices (PRO) to 14.  The offices, which opened earlier this week, are co-located with existing local agency offices in Alpena, Benton Harbor, Houghton, Kalamazoo, Sault Ste. Marie and Traverse City.

     

    The six additional co-locations allow the Agency an opportunity to not only increase the level of service it provides to claimants who visit the office, but also to obtain valuable resource information and services from other state agencies including Michigan Works! and Department of Human Services (DHS).

     

    "Being able to expand our presence into additional areas across the state will make it easier to serve customers who may prefer to seek unemployment assistance in person, said UIA Director Steve Arwood.  "Placing staff in existing local office locations will provide more convenience for customers in need of multiple services."

     

    PRO staff at these locations will provide full service to customers, including in-person assistance for all aspects of unemployment.  All PRO locations are open to the public from Monday through Friday, except on state-recognized holidays.  Specific details including hours of operation and locations are listed below.

     

    In addition to meeting with UIA's Customer Service Representatives at a PRO, customers may contact the Agency by calling the UIA Customer Service Line at 1-866-500-0017 (TTY users call 1-866-366-0004), or by emailing our Virtual Problem Resolution Agents  through their online claim web account at http://www.michigan.gov/uia and selecting "UIA Online Services for Unemployed Workers."

     

    For more information about LARA, please visit www.michigan.gov/lara.  Follow us on Twitter www.twitter.com/michiganLARA, "Like" us on Facebook or find us on YouTube www.youtube.com/michiganLARA.

     

    List of New PRO locations


    Alpena PRO at the Michigan Works! Service Center

    315 West Chisholm, Alpena, MI 49707

    Hours of Operation - Monday, Tuesday, Wednesday and Friday, 8 a.m. to 5 p.m.  Open from
    9 a.m. to 5 p.m. on Thursday.

     

    Benton Harbor PRO at Department of Human Services

    401 8th Street, Benton Harbor, MI 49022

    Hours of Operation - Monday through Friday from 8 a.m. to 5 p.m.

     

    Houghton PRO at Houghton County Michigan Works! Service Center
    902 Razorback Drive, Suite 6, Houghton, MI 49931
    Hours of Operation - Monday through Friday from 8 a.m. to 4:30 p.m.

     

    Kalamazoo PRO at Kalamazoo-St. Joseph Michigan Works
    1601 South Burdick Street, Kalamazoo, MI 49001

    Hours of Operation - Monday through Friday from 8 a.m. to 5 p.m.


    Sault Ste. Marie PRO at Michigan Works!

    1118 East Easterday Avenue, Sault Ste. Marie, MI 49783
    Hours of Operation - Monday through Friday from 8 a.m. to 5 p.m.

     

    Traverse City PRO at Traverse City Michigan Works! Service Center
    1209 S. Garfield, Suite C, Traverse City, MI 49686-4330

    Hours of Operation - Monday through Friday from 8 a.m. to 5 p.m.


    Existing UIA PROs

    Detroit
    3024 W. Grand Blvd, Suite L-385, Detroit, MI 48202

    Hours of Operation Monday through Friday from 8 a.m. to 4 p.m.

     

    Gaylord
    400 W. Main Street, Suite 102, Gaylord, MI 49735

    Hours of Operation Monday through Friday from 8 a.m. to 4 p.m.


    Grand Rapids
    3391 Plainfield, NE, Grand Rapids, MI 49525

    Hours of Operation Monday through Friday from 8 a.m. to 4 p.m.


    Lansing
    5015 Cedar Street, Lansing, MI 48910

    Hours of Operation Monday through Friday from 8 a.m. to 4 p.m.


    Mt. Clemens - Macomb County DHS
    21885 Dunham Road, Suite 7, Clinton Township, MI 48036
    Hours of Operation Monday through Friday from 8 a.m. to 4 p.m.


    Marquette
    2833 U.S. 41 West, Marquette, MI 49855

    Hours of Operation Monday through Friday from 8 a.m. to 4 p.m.


    Muskegon -Muskegon County-DHS
    2700 Baker Street, Muskegon Heights, MI 49444

    Hours of Operation Monday through Friday from 8 a.m. to 5 p.m.


    Saginaw
    614 Johnson Street, Saginaw, MI 48607

    Hours of Operation Monday through Friday from 8 a.m. to 4 p.m.

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